WMS Application Support Analyst
Location: Memphis, TN
Job Type: Contract To Hire
Company: Nextech
Category: Application Support Analyst
Job Description Apply Now
The WMS Application Support Analyst plays a critical role in ensuring the smooth operation and continuous improvement of warehouse management systems (WMS) within a dynamic business environment. As an essential member of the IT and operations intersection, this professional is responsible for supporting, troubleshooting, and optimizing key business applications to enhance overall system performance and user experience. This position is ideal for individuals who have a strong background in application support, particularly within warehouse or operational systems, and who are passionate about problem-solving and driving process improvements.
In this full-time role, the WMS Application Support Analyst will collaborate closely with business users, IT departments, and external partners to maintain and enhance WMS platforms. The analyst will be entrusted with investigating issues as they arise, performing detailed root cause analyses, and implementing effective solutions to minimize downtime and maximize operational efficiency. By leveraging technical expertise and excellent communication skills, the WMS Application Support Analyst will act as a key liaison between stakeholders, ensuring that system performance aligns with business goals and user requirements.
This position also involves gathering and translating business requirements into actionable solutions, supporting the testing and validation of system changes, and identifying opportunities for process optimization. The WMS Application Support Analyst will work with internal teams and third-party vendors to deliver system enhancements, demonstrating a proactive approach to continuous improvement.
The role requires a minimum of four years' experience in application support or a related business systems role, with a strong emphasis on supporting warehouse management systems. Proficiency in SQL is essential for effective troubleshooting and data validation, while familiarity with issue tracking systems such as Jira is highly desirable. In addition, a solid understanding of system lifecycles, support processes, and change management is crucial for success in this position.
Candidates with experience in WMS platforms like Manhattan, Softeon, Blue Yonder, SAP EWM, or Oracle WMS are particularly valued, as are those with exposure to operational or supply chain environments. Additional experience supporting CRM or enterprise applications, such as Salesforce, is considered a plus. The ideal WMS Application Support Analyst will possess a blend of technical acumen, analytical thinking, and strong interpersonal skills, enabling them to effectively communicate with both technical and non-technical stakeholders.
Working as a WMS Application Support Analyst offers the opportunity to make a meaningful impact on warehouse operations and business processes. The role provides a challenging and rewarding environment for professionals seeking to advance their careers in application support and warehouse management system optimization. If you are eager to contribute your expertise and collaborate with dedicated teams to deliver high-quality solutions, we encourage you to apply for this exciting position by clicking the job application button.
WMS Application Support Analyst - Summary- Responsible for supporting and optimizing warehouse management systems (WMS) post-implementation
- Serves as a bridge between operations, IT, and business stakeholders
- Focuses on troubleshooting, user support, and continuous improvement of business applications
- Collaborates with internal teams and external partners to ensure seamless system operations
- Provide expert support and troubleshooting for warehouse management and related business applications
- Investigate user-reported issues, conduct root cause analyses, and implement effective resolutions
- Gather business requirements and translate them into technical solutions
- Support testing, validation, and deployment of system changes, upgrades, and enhancements
- Identify process inefficiencies and recommend actionable improvements
- Collaborate with internal teams and third-party vendors to deliver application enhancements
- Maintain clear documentation of support activities, issues, and system modifications
- Ensure systems align with business objectives and compliance standards
- Competitive salary commensurate with experience and qualifications
- Comprehensive benefits package
- Opportunities for career development and professional growth within the company
- Supportive and collaborative work environment
- Potential for hybrid or remote work arrangements, depending on company policy
- Minimum of 4 years in application support, business systems, or a similar role
- Direct experience supporting a warehouse management system (WMS)
- Strong SQL skills for troubleshooting and data validation
- Proficiency with Jira or comparable issue tracking tools
- Sound understanding of application lifecycle and support processes
- Excellent communication and problem-solving abilities
- Demonstrates expertise in WMS platforms such as Manhattan, Softeon, Blue Yonder, SAP EWM, or Oracle WMS
- Experience in operational or supply chain environments
- Familiarity with supporting CRM or enterprise applications, such as Salesforce
- Ability to adapt to fast-paced and evolving business needs
- Strong analytical thinker with a proactive approach to process improvement
- Position offers a valuable opportunity to contribute to the efficiency and effectiveness of warehouse management operations
- Encourages continuous learning and professional growth in application support and WMS optimization
- Candidates are invited to submit their application for confidential consideration by clicking the job application button
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.