VMI Representative
Location: Chatsworth, CA
Job Type: Temp
Company: Coast Personnel
Salary: Market Rate
Category: Light Industrial
Job Description Apply Now
Job ID: 16632Position Purpose/Summary:
The VMI Representative is responsible for owning and optimizing the customers supply chain performance within a Vendor Managed Inventory (VMI) environment. This role serves as the primary operational, analytical, and commercial liaison between the customer and Client, ensuring uninterrupted material flow, contractual compliance, and continuous improvement of inventory performance.
Unlike traditional customer service or inside sales roles, the VMI Representative operates as a supply chain controller, managing inventory levels, demand signals, replenishment strategies, and cross-functional issue resolution across Purchasing, Quality, Warehouse, and Contracts. This position requires a strong understanding of aerospace fastener distribution, ERP systems (SAP), customer portals, and AS9100/AS9120 compliance standards, with direct accountability for customer satisfaction, inventory health, and operational execution.
Essential Responsibilities/Duties
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Customer Supply Chain Ownership
Own end-to-end VMI program execution for assigned customer(s), ensuring material availability, on-time delivery, and contract compliance
Monitor and manage inventory levels to prevent:
o Stockouts
o Excess / obsolete inventory
o Supply chain disruptions
Act as the single point of accountability for customer operational performance
Demand Planning & Inventory Optimization
Analyze demand signals, usage trends, and bin activity to drive:
o Replenishment strategies
o Min/max adjustments
o Forecast accuracy improvements
Conduct bin turn analysis and scan frequency validation to ensure adherence to contractual service models
Collaborate with internal teams to optimize inventory positioning and stocking strategies
Cross-Functional Issue Resolution
Identify and resolve supply chain issues including:
o Late deliveries
o Allocation shortages
o Quality holds
o Inventory discrepancies
Partner with:
o Purchasing ? expedite and sourcing
o Warehouse ? receiving, picking, and inventory accuracy
o Quality ? compliance, certs, and product release
o AR? accounts receivable, hold release
Escalate risks proactively and drive resolution to completion
Customer Relationship & Performance Management
Serve as the primary operational contact for the customer, ensuring:
o Clear communication
o Issue resolution
o High service levels
Lead and present Quarterly Business Reviews (QBRs), including:
o Inventory performance
o Service metrics
o Continuous improvement initiatives
Maintain strong customer relationships while holding accountability for performance
Contract & Commercial Support
Support contract implementation and ongoing compliance by:
o Ensuring pricing, terms, and service levels are executed correctly in ERP
o Assisting in contract reviews and renewals
Identify opportunities to:
o Improve margins
o Reduce inefficiencies
o Expand service scope
ERP, Data & Reporting
Utilize ERP systems (SAP preferred) and customer portals to:
o Monitor order status
o Track inventory levels
o Manage replenishment activity
Build and analyze reports using Excel to:
o Identify trends
o Highlight risks
o Support decision-making
Ensure data accuracy across systems (ERP, portals, and customer-facing tools)
Financial & Operational Alignment
Monitor and support resolution of Accounts Receivable issues to prevent credit holds and supply disruption
Ensure accurate and timely invoicing aligned with contractual agreements
Support internal alignment between sales, finance, and operations
Qualifications
Minimum Qualifications
Education/Experience: High school diploma or equivalent required.
1-2 years prior experience in Customer Service
Extensive experience with the implementation of corrective action programs
3+ years of aerospace fastener experience
Knowledge: Understand customer Approved Supplier Lists and ensure a match to internal systems.
Knowledge of how to complete reporting in excel and emails.
Expert understanding of Supply Chain Management.
Demonstrated knowledge and ability to balance priorities.
Previous ERP/CRM system knowledge
Commitment to excellence and high standards.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Skills: Excellent verbal and written communication skills
Requires excellent analytical and quantitative skills.
Ability to effectively communicate with people at all levels and from various backgrounds.
Ability to work independently and as a member of various teams and committees.
Advanced organizational skills
Strong organizational skills; able to manage priorities and workflow.
Expert attention to detail skills with an error-free work product.
Intermediate level on Excel skills
Preferences Expert level on Excel highly desired.
2 years of SAP knowledge highly preferred
Some college, AS, BA, BS or BBA degree in: Supply Chain Management or Operations, Logistics, or a quantitative field, i.e., Business, Math, Engineering, Industrial Resources, or Economics or equivalence commiserate experience strongly preferred.
Special Success Factors
Maintain = 98%+ on-time delivery performance for assigned accounts
Achieve zero critical stockouts for managed VMI programs
Maintain inventory within agreed:
o Min/Max levels
o Turn targets
Resolve supply chain issues within 2472 hours depending on severity
Deliver accurate and timely QBRs with actionable insights
Maintain 100% contract compliance in ERP and execution
Demonstrate measurable improvements in:
o Inventory turns
o Service levels
o Cost reduction opportunities
Work Requirements
Ability to operate in a fast-paced, high-accountability supply chain environment
Frequent interaction with customers, internal teams, and suppliers
Ability to analyze large datasets and make real-time decisions impacting operations
High level of accountability for customer satisfaction and operational performance
Occasional travel (up to 10%) to customer sites, including potential international travel
Ability to work in both office and warehouse/customer environments as needed
Must maintain accuracy and decision-making under pressure and competing priorities
6 - 9 month assignment - $27. - 28. hr.