UX Researcher
Location: Memphis, TN
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
The role of a UX Researcher is essential in shaping the digital experiences that drive engagement, particularly within the nonprofit and philanthropic sectors. As organizations increasingly rely on digital touchpoints to connect with their audiences, the UX Researcher plays a vital part in optimizing every aspect of the user journey. This position is ideal for professionals who excel at blending analytical thinking with empathy for the user, utilizing both quantitative and qualitative research methods to drive impactful decisions.
In this full-time opportunity, you will conduct independent research to analyze user behavior, donor interactions, and engagement metrics across web, mobile, and event platforms. The UX Researcher works closely with multidisciplinary teams, including product managers, UX designers, analytics experts, and business stakeholders, to ensure that every digital interaction is grounded in data-driven insights. By exploring innovative research methodologies, such as AI-enabled techniques and synthetic personas, you will uncover new ways to generate early insights and influence digital strategy.
Your expertise in service design, journey mapping, and human-centered design research will be essential as you identify friction points and opportunities for optimization. The UX Researcher translates research findings into clear, actionable recommendations, enabling the organization to make informed choices and reduce decision-making risks. Your contributions will have a direct impact on maximizing donor engagement and improving the overall user experience across digital channels.
As a member of a forward-thinking team, you will have the opportunity to contribute to an organization that values innovation, collaboration, and continuous improvement. The company’s commitment to employee success is evident in its supportive environment and comprehensive benefits package. With a proven track record of industry excellence, this organization offers a rewarding career path for professionals passionate about user experience research and digital transformation.
UX Researcher - Summary- Lead and execute user experience research initiatives focused on optimizing digital donor journeys and enhancing engagement.
- Utilize a combination of analytics, user feedback, and innovative research methods to drive actionable insights.
- Collaborate with cross-functional teams to shape digital strategies based on thorough research and analysis.
- Support data-driven decision-making processes that reduce risk and maximize impact.
- Conduct independent research to analyze and synthesize data and donor insights across web, mobile, and event platforms.
- Collaborate with product, UX, experimentation, analytics, and business stakeholders to inform project direction.
- Explore and implement innovative AI-enabled research methods, including synthetic personas, for early insight generation.
- Translate research findings into actionable summaries, identifying opportunities to improve the digital donor journey.
- Support the organization by providing focused research and analysis to reduce decision-making risks.
- Communicate insights effectively to diverse audiences and facilitate stakeholder understanding and buy-in.
- Competitive compensation package designed to attract top UX research talent.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Access to an Employee Stock Ownership Program for long-term financial growth.
- Support from a dedicated engagement manager focused on your professional development and success.
- Recognition by ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- Minimum of 5 years of experience in UX research, service design, journey mapping, or human-centered design research.
- Proficiency in both quantitative and qualitative research methodologies.
- Experience leveraging product analytics and experience metrics to identify friction points and improvement opportunities.
- Demonstrated ability to research and improve multi-touch digital journeys, including web, app, and transactional flows.
- Strong synthesis skills, with the ability to communicate complex findings to stakeholders.
- Excellent stakeholder management and collaboration abilities.
- Analytical thinker who is passionate about understanding user needs and improving digital experiences.
- Experienced in integrating data-driven insights into digital strategy and product development.
- Effective communicator who excels at translating research into actionable recommendations.
- Collaborative professional who thrives in cross-functional environments.
- Innovative and adaptable, with a strong interest in the latest research methodologies and technologies.
- This full-time UX Researcher role offers the flexibility of remote work, enabling you to contribute from any location while supporting a mission-driven organization.
- The company’s culture emphasizes professional growth, continuous learning, and a commitment to making a meaningful impact through digital innovation.
- Enjoy the benefits of working with a team recognized for industry leadership and excellence.
Take the next step in your career as a UX Researcher by applying today. Click the application button to join a dynamic organization where your insights will help shape the future of digital donor engagement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.