User Research Operations Specialist
Location: Los Angeles, CA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
Are you passionate about supporting impactful research in the gaming and consumer technology industries? We are seeking a dedicated User Research Operations Specialist to join a dynamic team, contributing to the success of leading-edge products and experiences. As a full-time User Research Operations Specialist, you will play a pivotal role in participant recruiting operations for playtests and qualitative research studies. This opportunity allows you to work closely with researchers and operations stakeholders to deliver seamless, high-quality, and timely recruiting outcomes, all while adhering to critical standards around privacy, compliance, and participant experience.
In this User Research Operations Specialist position, you will be responsible for overseeing the entire participant recruitment process, from initial intake alignment through scheduling, confirmations, and show-rate management. Your focus on process reliability and participant satisfaction will help drive the success of research studies that inform product design and user experience improvements. You will also have the chance to collaborate with cross-functional teams, including researchers and external vendors, ensuring that studies are executed efficiently and to the highest standards.
Working in a fast-paced environment, the User Research Operations Specialist will develop and refine processes that support high-volume research operations. You'll be expected to manage participant communications at scale, providing clear, consistent outreach and timely follow-ups to foster positive participant experiences. By tracking recruiting health signals such as no-shows, replacements, and cycle time, you will continuously identify and implement practical process improvements, enhancing overall operational effectiveness.
Additionally, you will partner with researchers to support screener development, sampling approaches, and quota or criteria alignment, ensuring that each study recruits the right participants for actionable insights. Your coordination with external vendors will be essential in maintaining execution quality and timeline adherence, enabling research teams to meet their project goals.
The ideal candidate for this User Research Operations Specialist role will have at least three years of experience in research operations, user research, participant recruiting, or a closely related field. A strong working knowledge of qualitative research recruiting practices—including screening, quotas, and participant quality controls—is essential. Experience managing scheduling, attendance tracking, and incentive workflows with a high attention to detail will drive your success in this role.
Discretion and sound judgment are crucial, as you will handle sensitive participant data and ensure strict adherence to privacy and compliance standards. Your ability to independently manage recruiting logistics across multiple concurrent studies will set you apart, showcasing your organizational skills and commitment to research excellence.
User Research Operations Specialist - Summary- Drive participant recruiting operations for playtests and qualitative research studies
- Collaborate with researchers, operations stakeholders, and vendors
- Ensure process reliability, privacy, and compliance
- Contribute to impactful research in the gaming and consumer technology sectors
- Oversee end-to-end participant recruitment, including intake, scheduling, confirmations, and show-rate management
- Manage participant communications, ensuring clarity and consistency
- Support screener development and sampling approaches with research teams
- Track and report on recruiting metrics such as no-shows and replacements
- Drive process improvements based on recruiting health signals
- Coordinate with external vendors for quality and timely execution of research studies
- Uphold privacy and compliance standards in all participant interactions
- Competitive compensation package
- Comprehensive benefits including medical, vision, dental, and life insurance
- Employee stock ownership program
- Dedicated engagement manager for ongoing support
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner
- 3+ years of experience in research operations, user research, participant recruiting, or a related role
- Strong knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)
- Experience managing scheduling, attendance tracking, and incentive workflows
- Ability to independently manage logistics across multiple studies
- Attention to detail and commitment to process reliability
- Discretion and sound judgment with sensitive data and compliance
- Highly organized with excellent communication skills
- Process-driven and proactive in identifying improvements
- Collaborative, able to partner effectively with researchers and vendors
- Comfortable in a fast-paced, evolving environment
- Passionate about supporting impactful user research
- Opportunity to join an industry-leading organization with over 25 years of proven experience
- Work with an award-winning team recognized for its commitment to both clients and talent
- Full-time employment with ongoing opportunities for professional growth
- Benefit from a supportive, engaging company culture
Join us as a User Research Operations Specialist and help shape the future of gaming and consumer technology research. Apply today by clicking the job application button and take the next step in advancing your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.