Trust & Safety Analyst
Location: Los Angeles, CA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
Are you passionate about fostering safe and inclusive online environments? We are seeking a dedicated Trust & Safety Analyst to join our remote team and support our client’s mission to uphold player safety and maintain the integrity of digital platforms. As a Trust & Safety Analyst, you will play a crucial role in reviewing high-impact escalations, making consistent policy-aligned decisions, and collaborating with global teams to continuously improve trust and safety workflows. This position is ideal for professionals with a strong background in operational trust and safety, particularly those with experience in gaming or social media environments.
In the role of Trust & Safety Analyst, you will be at the forefront of identifying and addressing policy violations, tracking enforcement actions, and surfacing moderation trends. Your expertise will be essential in advocating for users while ensuring compliance with established policies. Your ability to handle sensitive content, exercise sound judgment, and maintain professionalism under pressure will contribute to a safer, more enjoyable experience for all users. We value individuals who are proactive in identifying areas for improvement and who can effectively collaborate across multiple departments and partners.
This opportunity offers a competitive compensation package and comprehensive benefits, including medical, dental, and vision coverage. Our organization is recognized as an industry leader, providing you with the chance to grow in your career and make a meaningful impact. You will join a supportive team with a strong track record of employee satisfaction and engagement, as evidenced by numerous industry awards and a longstanding presence in major markets.
Trust & Safety Analyst - Summary- Act as a key point of contact for complex trust and safety escalations, ensuring all actions align with organizational policy and best practices.
- Work remotely as part of a skilled team dedicated to protecting player experiences and promoting a safe digital environment.
- Partner cross-functionally with global teams to drive operational improvements and enhance overall trust and safety processes.
- Review and resolve complex, high-impact trust and safety escalations according to established policies.
- Quickly identify and enforce against policy violations in real time, ensuring accurate and fair outcomes for users.
- Document actions taken on escalations, monitor trends, and escalate policy or moderation gaps to relevant stakeholders for remediation.
- Advocate for user experience by recommending improvements to trust and safety workflows and product features.
- Support ongoing development of trust and safety processes, including adapting to new product launches and policy updates.
- Collaborate with internal and external partners, demonstrating flexibility to work across multiple teams and time zones as needed.
- Competitive compensation package designed to attract top talent in trust and safety operations.
- Comprehensive benefits including medical, dental, and vision insurance.
- Eligibility for life insurance and participation in an Employee Stock Ownership Program.
- Opportunities for career advancement within an industry-leading organization recognized for its commitment to employee success and satisfaction.
- Access to a dedicated engagement manager for ongoing support and professional development.
- Bachelor’s degree required.
- Minimum of 3 years’ experience in trust and safety operations, with a focus on escalations; experience in gaming or social media highly preferred.
- Exceptional communication, critical thinking, and unbiased decision-making skills.
- Comfortable working with sensitive content and navigating complex scenarios while maintaining professionalism.
- Experience with first-person shooter games and ability to collaborate effectively across multiple teams, including flexibility for non-standard or weekend hours as necessary.
- Analytical and detail-oriented professional with a proactive approach to identifying and resolving trust and safety concerns.
- Demonstrates strong ethical standards and a commitment to fairness in all decision-making processes.
- Thrives in dynamic, fast-paced environments and is comfortable adapting to evolving policies and procedures.
- Collaborative team player who can partner effectively across global teams and communicate clearly with diverse stakeholders.
- Our organization has over 25 years of industry experience and has been recognized for excellence in staffing and client satisfaction for twelve consecutive years.
- This is a remote opportunity, offering flexibility and work-life balance while enabling you to make a direct impact on player safety and trust.
- We are committed to diversity, equity, and inclusion, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- Applicants are invited to voluntarily provide demographic information as part of our compliance with civil rights laws; submission is voluntary and kept confidential in accordance with applicable laws and regulations.
If you are ready to advance your career as a Trust & Safety Analyst and positively influence digital communities, we encourage you to apply now by clicking the job application button. Join us in our mission to maintain safe and welcoming online spaces for all users.