Training Specialist
Location: Philadelphia, PA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Training Specialist position is a key role within organizations focused on elevating customer support standards through the development and delivery of comprehensive training and documentation solutions. This full-time opportunity offers the chance to work with a collaborative, diverse team in Philadelphia, PA, contributing to the optimization of support processes and team performance. As a Training Specialist, you will play a pivotal role in enhancing overall service quality by designing effective coaching programs, maintaining detailed standard operating procedures (SOPs), and ensuring ongoing skills development for both in-house and outsourced teams. Your expertise will directly impact the consistency, efficiency, and satisfaction levels within the customer support environment.
In this Training Specialist role, you are responsible for working closely with quality and training leads to craft impactful coaching programs tailored for customer support agents. You will oversee the training calendar, ensuring that all learning initiatives are scheduled and executed to address key performance improvement opportunities. Additionally, you will coordinate the creation, updating, and organization of standard operating procedures, guaranteeing that all support activities are aligned with the latest best practices and operational standards. Quality calibrations and reviews will be within your remit, helping to maintain a high level of service excellence across all customer interactions. Your day-to-day activities will also include collaborating with cross-functional teams to ensure clarity, accuracy, and accessibility of documentation for both internal staff and outsourced partners.
To succeed as a Training Specialist, you must demonstrate a keen attention to detail while juggling multiple priorities and meeting tight deadlines. Strong communication and coaching skills are essential, as you will be guiding customer support teams toward continual improvement. Experience with knowledgebase management, including familiarity with tools such as SharePoint and Zendesk, will enhance your ability to maintain and update critical documentation. Proficiency in Microsoft Office and adeptness in internet research are also vital for this role. Analytical skills will enable you to identify trends, troubleshoot issues, and propose proactive solutions to complex problems. A strong work ethic and a collaborative mindset are central to thriving in this team-oriented environment.
The Training Specialist position offers a competitive compensation package and a comprehensive suite of benefits, including medical, dental, and vision coverage. Employees also have access to additional perks such as life insurance and an employee stock ownership program, reflecting the company's commitment to long-term growth and team success. The work culture is close-knit and supportive, providing ample opportunities for personal and professional development within an industry-leading organization. Working in Philadelphia, PA, you will benefit from being part of a vibrant, innovative business community known for its dynamic workforce and diverse opportunities.
The company is proud of its 25+ years of industry experience, operating in major markets and consistently earning recognition for excellence, including the ClearlyRated Best of Staffing® Client and Talent Award for 12 consecutive years. The organization values inclusivity and equal opportunity, ensuring that every qualified applicant receives consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The company adheres to all governmental recordkeeping and reporting requirements related to civil rights laws, inviting employees to voluntarily self-identify demographic information in accordance with applicable regulations. All information is kept confidential and used solely for compliance with federal laws and executive orders.
If you are eager to make a meaningful impact by shaping training and documentation practices within a supportive, forward-thinking organization, the Training Specialist position in Philadelphia, PA, is an excellent next step in your career. Take the initiative to apply now by clicking the job application button and join a team dedicated to excellence in customer support and employee development.
Training Specialist - Summary- Full-time role dedicated to developing, managing, and delivering training and documentation for customer support teams
- Opportunity to work in a collaborative, team-oriented culture in Philadelphia, PA
- Directly contribute to service quality, operational efficiency, and team growth
- Collaborate with quality and training leads to design and implement coaching programs for support agents
- Develop and oversee training calendars, identifying and addressing performance improvement opportunities
- Coordinate the creation, maintenance, and accessibility of standard operating procedures for all teams
- Ensure quality calibrations and performance reviews are conducted regularly
- Facilitate effective knowledge transfer through up-to-date documentation and knowledgebase management
- Work alongside cross-functional teams to sustain operational consistency
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee stock ownership program
- Opportunities for advancement and professional growth
- Supportive, close-knit work environment
- Strong attention to detail and ability to manage multiple priorities
- Demonstrated experience in training, coaching, or team development
- Excellent communication and interpersonal skills
- Familiarity with documentation management systems; SharePoint and Zendesk preferred
- Analytical and problem-solving abilities
- Proficiency in Microsoft Office and internet research
- Team-oriented with a strong work ethic
- Proactive, organized, and driven to improve team performance
- Comfortable working in a dynamic, fast-paced environment
- Committed to delivering high-quality training and documentation
- Possesses a collaborative approach and a positive, inclusive attitude
- Position located in Philadelphia, PA
- Full-time, onsite schedule from 9 am to 6 pm for a 5-month duration
- Equal employment opportunity employer committed to diversity and inclusion
- Voluntary demographic self-identification in compliance with civil rights regulations
Apply now to become a valued member of a leading organization as a Training Specialist and help shape the future of customer support excellence.