Training and Documentation Specialist
Location: Philadelphia, PA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
IDR is seeking a Training and Documentation Specialist to join one of our top clients in Philadelphia, PA. This role is perfect for individuals passionate about enhancing customer support through effective training and documentation strategies. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Training and Documentation Specialist:
Collaborate with quality and training leads to design a performance coaching program for customer support agents. Develop and manage training calendars to address improvement opportunities for the support team. Coordinate the creation and maintenance of standard operating procedures for both in-house and outsourced teams. Ensure consistent quality calibrations and reviews are conducted. This is a 5-month onsite position with a schedule from 9 am to 6 pm.
Required Skills for Training and Documentation Specialist:
Detail-oriented with the ability to manage multiple priorities and deadlines. Experience in team training or coaching, with strong communication skills. Familiarity with knowledgebase/documentation management; SharePoint and Zendesk experience is a plus. Strong analytical skills to identify trends and issues, with a proactive approach to problem-solving. Proficient in Microsoft Office and internet research, with a strong work ethic and team-oriented mindset.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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