Technical Writer – Accela
Location: Lawrenceville, GA
Job Type: Contract
Company: IDR
Category: Marketing
Job Description Apply Now
The Technical Writer – Accela plays a vital role in supporting technology-driven initiatives by crafting high-quality communications that bridge the gap between technical teams, stakeholders, and leadership. This position is essential for ensuring that complex system changes, digital solutions, and modernization updates are clearly and effectively conveyed to both technical and non-technical audiences. As a Technical Writer – Accela, you will collaborate with various departments and act as a liaison, enabling seamless information flow and supporting organizational goals through precise, branded documentation and leadership-ready materials.
Located in a dynamic public sector environment, this full-time opportunity offers professionals the chance to contribute to impactful projects utilizing platforms such as Accela, GIS, Power BI, Scribe, Jira, and custom enterprise tools. The Technical Writer – Accela is responsible for creating documentation that supports planning, development, and technology transformation, ensuring that all communications align with organizational standards and resonate with diverse audiences. This position requires a strong technical acumen, proficiency in Microsoft Office Suite, and the ability to translate complicated technical details into accessible and actionable content.
As part of your responsibilities, you will coordinate the distribution of communications, manage feedback mechanisms, and support project managers and product owners by preparing drafts and summaries that highlight project outcomes and operational improvements. This role requires excellent organizational and interpersonal skills, as well as the capacity to deliver consistent and high-quality written materials under tight deadlines. The Technical Writer – Accela is also expected to uphold quality control standards, maintain portfolio-level narratives, and provide feedback on communication engagement metrics to leadership teams.
This position requires a public safety background check, including criminal histories and fingerprinting, ensuring that all candidates meet the necessary security and compliance standards. The hiring process emphasizes a commitment to equal employment opportunity, welcoming applicants from all backgrounds and upholding strict confidentiality and non-discrimination in accordance with civil rights regulations.
For professionals who excel at simplifying complex information, have a keen eye for branding, and thrive in collaborative, fast-paced environments, this is an excellent opportunity to make a significant contribution to ongoing technology initiatives. If you are ready to elevate your career as a Technical Writer – Accela, we encourage you to apply today by clicking the job application button and take the next step in your professional journey.
Technical Writer – Accela Summary- Serve as the primary technical writer for projects involving Accela and related enterprise platforms, supporting technology modernization and process improvement initiatives.
- Act as a communication bridge between technical teams, project management, stakeholders, and executive leadership.
- Create, coordinate, and distribute clear, high-quality written communications for internal, external, and executive audiences.
- Focus on branding, documentation, and the creation of leadership-ready materials that align with organizational standards.
- Draft, edit, and prepare high-quality communications related to system changes, enhancements, releases, and modernization initiatives involving Accela and other platforms.
- Develop branded materials, including executive summaries, staff announcements, customer notifications, presentations, and concise initiative overviews.
- Support product owners and project managers by preparing communication drafts that clearly articulate the purpose, impact, and value of technology projects.
- Coordinate distribution of communications through approved platforms, such as Constant Contact and internal email channels.
- Maintain regular liaison with planning & development and centralized communications teams for major initiatives.
- Ensure consistency in messaging, terminology, tone, and formatting across all communication materials and projects.
- Translate technical project updates into leadership-ready summaries, highlighting outcomes, efficiencies, and operational improvements.
- Assist in developing and maintaining portfolio-level narratives to communicate cumulative value and progress of modernization efforts.
- Track engagement metrics for distributed communications and provide actionable feedback to project leadership.
- Support quality control and professional presentation standards for all deliverables.
- Competitive hourly rate commensurate with experience and project needs.
- Engagement is contract-based, supporting project efforts with potential for extension based on organizational requirements.
- Benefits and additional compensation details will be provided during the interview process.
- Bachelor’s degree in Communications, Marketing, Business, Public Administration, Information Technology, or related field, or equivalent professional experience.
- Minimum of 3 years’ experience in technical writing, product communications, marketing support, or a similar role.
- Demonstrated ability to translate complex technical or operational information into clear, concise written materials for varied audiences.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).
- Ability to pass a public safety background check, including criminal history and fingerprinting.
- Experience supporting technology, software, or system implementation initiatives, particularly in a public sector or local government environment.
- Strong background in creating branded materials aligned with organizational standards.
- Skilled in developing internal and external communication plans and coordinating with centralized communications teams.
- Familiarity with platforms such as Accela, GIS, Power BI, Scribe, Jira, and constant contact or similar communication tools.
- Proven organizational skills and ability to meet deadlines while managing multiple projects.
- Excellent interpersonal skills for gathering information from technical teams and stakeholders.
- This position requires regular availability for both remote and on-site meetings as needed, with advance notice.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for civil rights compliance. Voluntary self-identification information is kept confidential and only used in accordance with applicable laws and regulations.
- If you are passionate about clear communication and motivated by technology-driven change, we encourage you to apply by clicking the job application button.