Technical Support Technician
Location: Ocala, FL
Job Type: Direct Hire
Company: TRC Talent Solutions
Salary: $35,000 - $46,000 Per Year
Category: Manufacturing
Job Description Apply Now
Technical Support Technician
Are you passionate about technology, enjoy solving complex problems, and have a knack for customer support? As a Technical Support Technician, you will play an integral role in delivering superior hardware and software support solutions to customers and internal teams. This dynamic position is designed for those who excel in troubleshooting, hands-on technical repairs, and providing exceptional customer service in a collaborative environment. The Technical Support Technician position offers exposure to industry-standard hardware systems, software applications, networking, and proprietary technology, ensuring continuous learning and advancement in your technical career.
In this full-time role based in Ocala, FL, you will work on-site to support customers and internal teams by installing, configuring, and maintaining computer hardware and software systems. You will leverage your technical expertise to diagnose and resolve a variety of hardware, software, electronics, and networking issues, ensuring that all systems perform at optimal levels. This position also provides the opportunity to interact with various departments, including sales, electrical, and management teams, to coordinate customer solutions and system upgrades.
As a Technical Support Technician, you will be responsible for providing Tier 2 support both in-person and over the phone, making your communication and customer service skills critical to success. Additionally, you will be responsible for hands-on installation and repair of technical equipment, maintaining accurate documentation and inventory records, and supporting training initiatives for end users. Your career in this role will be enriched with hands-on technical training, exposure to cutting-edge technology, and growth opportunities in both hardware and software domains.
Working in Ocala, FL, offers the chance to be part of a vibrant and growing technology community, with opportunities for professional networking and development in a supportive workplace environment.
Technical Support Technician - Summary- Deliver comprehensive technical support for hardware, software, and proprietary systems.
- Provide installation, troubleshooting, and maintenance services for PCs and related technology.
- Collaborate with cross-functional teams to deliver customer-focused solutions and system upgrades.
- Maintain accurate records and documentation per company procedures.
- Opportunity for hands-on learning and professional development in technical support.
- Install, configure, and troubleshoot proprietary software, PC hardware, and associated technical systems.
- Provide Tier 2 technical support and troubleshooting both on-site and via phone.
- Install and configure MS Windows, MS SQL Express, IIS, and proprietary software systems.
- Perform in-house and on-site installation of PCs and technical equipment.
- Coordinate with sales, electrical departments, and management for upgrades and customer solutions.
- Train customers on system operation and maintenance procedures.
- Troubleshoot issues related to hardware, software, electronics, wiring, and networking.
- Assist with QA testing, SQL-related support, and technical reporting as needed.
- Maintain accurate inventory adjustments and documentation according to company policies.
- Resolve technical issues promptly and professionally for customers and internal teams.
- Competitive starting salary with potential for growth based on experience and performance.
- 4% 401(k) match after 90 days of employment.
- Comprehensive health and dental benefits package.
- Access to hands-on technical training and ongoing professional development.
- Exposure to a diverse range of hardware, software, and networking environments.
- Proven hands-on experience in hardware troubleshooting is required.
- Experience with electronics repair, wiring, or technical equipment is strongly preferred.
- Strong foundational knowledge of computer repair and troubleshooting is essential.
- Associate's degree in computer repair, CompTIA A+ certification, vocational training, military technical experience, or equivalent background is preferred.
- Up to 13 years of experience in computer technician, electronics, or technical support roles is preferred.
- Familiarity with MS Windows, SQL Server/Express, IIS, Excel, and Microsoft Office is advantageous.
- Ability to lift up to 20 lbs. and work in test bench environments as needed.
- Willingness to travel nationwide approximately 10% of the time is required.
- Mechanically inclined and detail-oriented with a passion for technology.
- Strong communicator with excellent problem-solving skills.
- Customer-focused mindset with the ability to train and support end users.
- Adaptable, reliable, and eager to learn new technologies and processes.
- Ability to work collaboratively in a technical team environment.
- Position is full-time and based on-site in Ocala, FL.
- Join a company known for providing growth and learning opportunities in the field of technical support.
- Be part of a supportive organization that values diversity and inclusion.
- Legal Disclaimer: TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.
If you are ready to take the next step in your technical career as a Technical Support Technician, apply now by clicking the job application button and join a team dedicated to delivering exceptional hardware and software solutions.