Technical Support Specialist
Location: Sarasota, FL
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $19.25 - $19.50 Per Hour
Category: Life Sciences
Job Description Apply Now
Technical Support Specialist
Are you passionate about technology and customer service? Join our team as a Technical Support Specialist, where you will play a pivotal role in delivering excellent customer support and resolving technical inquiries. As a Technical Support Specialist, you will be the first point of contact for customers seeking assistance with orders, service requests, and technical issues. You will work collaboratively with internal teams to ensure that customer inquiries are addressed promptly and efficiently, while documenting all interactions to maintain accurate records.
This position offers the opportunity to build meaningful relationships with customers and internal stakeholders, leveraging your strong communication skills and technical aptitude. Working in a dynamic and fast-paced environment, you will be responsible for handling a variety of tasks, including managing inbound and outbound calls, tracking order statuses, and coordinating with field representatives. Your ability to multitask, stay organized, and provide exceptional service will be key to your success in the Technical Support Specialist role.
Located in Bradenton, FL, this full-time opportunity provides a positive and collaborative work atmosphere. Bradenton is known for its vibrant community and excellent quality of life, making it an ideal place to grow your career in technical support. If you have a background in customer service or call centers and enjoy using your technical skills to help others, this Technical Support Specialist position is the perfect fit for you.
Technical Support Specialist - Summary- Serve as the main point of contact for customers needing technical assistance and support with orders.
- Deliver real-time updates on service requests and product orders, ensuring customers are informed throughout the process.
- Document and track all customer interactions accurately within company systems.
- Collaborate with internal departments and field representatives to resolve customer inquiries efficiently.
- Uphold the highest standards of customer service and professionalism in every interaction.
- Manage inbound and outbound customer calls with professionalism and efficiency.
- Utilize internal computer systems to provide timely status updates on orders, parts, and scheduled service dates.
- Precisely document all customer interactions and ensure follow-ups are properly recorded in the system.
- Work closely with internal departments to facilitate the resolution of customer inquiries and issues.
- Assist field representatives and other departments by providing accurate customer status updates as needed.
- Handle routine administrative tasks, including processing outbound paperwork and maintaining organized records.
- Demonstrate flexibility by working in a team environment with rotating shifts or on-call availability, as required.
- Maintain a high level of customer service and effective communication at all times.
- Competitive hourly wage, commensurate with experience.
- Full-time employment with consistent work schedule.
- Opportunities for growth and development within a supportive team environment.
- Inclusive company culture that values diversity and equal opportunity.
- Minimum of 1 year of prior call center or customer service experience.
- Basic computer proficiency, including comfort using multiple systems simultaneously.
- Strong verbal and written communication skills.
- Ability to multitask and clearly document information.
- Comfortable working in a fast-paced and changing environment.
- High school diploma or equivalent required.
- Customer-focused and able to build rapport quickly with clients.
- Tech-savvy, with the ability to learn new software and systems with ease.
- Excellent organizational skills and attention to detail.
- Strong team player, willing to collaborate and support colleagues as needed.
- Adaptable, with a positive attitude towards learning and process improvement.
- Calm and composed under pressure, able to resolve issues efficiently.
- TRC Talent Solutions is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- TRC is dedicated to adding value to our clients' businesses as a staffing partner and to connecting individuals with opportunities that allow them to meet their needs and build their careers.
Take the next step in your career as a Technical Support Specialist. Click the application button now to join our team and make a meaningful impact through exceptional customer and technical support!