Technical Support Specialist
Location: Valencia, CA
Job Type: Temp To Full-Time
Company: Coast Personnel
Salary: Market Rate
Category: Light Industrial
Job Description Apply Now
Job ID: 16634
Technical Support Specialist - SummaryThe Technical Support Specialist plays a crucial role in delivering exceptional service and support to customers and internal teams. This position is responsible for managing service requests, coordinating repairs, and ensuring customer satisfaction through effective communication and technical troubleshooting. The role requires a strong foundation in computer proficiency, particularly with Microsoft applications, and a willingness to learn about 120-volt electrical and plumbing components. The Technical Support Specialist is a vital point of contact between customers, service agents, and sales teams, helping to resolve technical issues and facilitating smooth after-sales support. Working in this capacity offers the opportunity to develop technical and customer service skills while being part of a dynamic team dedicated to quality service.
Duties & Responsibilities- Coordinate and schedule service calls with national and local service repair agents to ensure timely response to customer service requests.
- Conduct follow-ups with service agents regarding the status of repairs and maintain continuous communication with customers to provide updates and ensure satisfaction.
- Submit completed service invoices for payment processing, ensuring all documentation is accurate and timely.
- Collaborate closely with the Outside Sales team to address and resolve after-sales issues, contributing to overall customer satisfaction.
- Assist the customer service department by responding to inquiries and helping customers with information related to future purchases or ongoing support needs.
- Process Return Good Authorization (RGA) requests, managing product returns and ensuring adherence to company policies.
- Respond to emails from customers, service agents, and internal teams, maintaining professional and efficient communication at all times.
- Answer technical support calls, providing guidance and troubleshooting assistance to customers and field agents.
- Read and interpret schematics related to technical components; training will be provided as needed.
- Utilize Microsoft Word, Excel, Outlook, and other Microsoft applications to manage service records, correspondence, and reporting.
- Competitive hourly pay range to recognize your experience and contribution.
- Opportunities for training and skill development in both technical troubleshooting and customer service.
- Potential for career growth within a supportive team environment focused on employee development.
- Additional company benefits may be available as part of the overall compensation package.
- Proficiency in using Microsoft Office applications, including Word, Excel, and Outlook, is essential for daily tasks.
- Strong troubleshooting skills, particularly with 120-volt electrical and plumbing components; training will be provided for candidates without prior experience.
- Excellent communication skills, both written and verbal, to effectively interact with customers, service agents, and internal teams.
- Ability to read technical schematics, or willingness to learn this skill through provided training.
- Organizational skills to manage multiple service requests, follow-ups, and documentation efficiently.
- Attention to detail when processing invoices and coordinating service documentation.
- Customer-focused mindset with a commitment to resolving issues and ensuring satisfaction.
- Demonstrates a proactive approach to problem solving and is eager to learn new technical skills.
- Thrives in a collaborative environment, working closely with cross-functional teams such as sales and customer service.
- Manages tasks efficiently and is comfortable handling multiple priorities in a fast-paced setting.
- Possesses a strong sense of responsibility and follows through on commitments to both customers and colleagues.
- Embraces opportunities for training and growth, adapting to new challenges as they arise.
- This Technical Support Specialist position offers the chance to become an integral part of a team dedicated to customer satisfaction and high-quality service.
- Comprehensive training is provided to support both technical and communication skill development.
- Employment is structured to provide a supportive and inclusive workplace where all qualified applicants are encouraged to apply.
- To be considered for this opportunity, please click the job application button and submit your application online.
- The employer is committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.