Technical Support Specialist
Location: Suwanee, GA
Job Type: Contract To Hire
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Technical Support Specialist position offers an exciting opportunity to join a dynamic and growing organization in Suwanee, GA. As part of a dedicated team, you will be responsible for providing expert assistance and technical support to customers, ensuring an excellent experience with products and services. This is a full-time, contract-to-hire role that requires onsite presence in Suwanee, GA, where you will collaborate with colleagues in a team-oriented environment.
Joining the organization as a Technical Support Specialist in Suwanee, GA, you will serve as a critical link between the company and its customers. You will handle a variety of inquiries, both technical and non-technical, and play a key role in ensuring customer satisfaction by delivering timely and accurate solutions. The role is suited for individuals with a strong technical aptitude, outstanding communication skills, and a passion for helping others. Your ability to troubleshoot, coordinate with internal teams, and escalate issues as needed will make you an invaluable member of the customer support function.
This position offers the chance to work in a well-established company with over 25 years of proven industry experience. Employees enjoy a collaborative culture, comprehensive benefits, and opportunities for professional development. The organization values diversity and inclusivity, upholding a commitment to equal opportunity employment for all qualified candidates.
Technical Support Specialist - Summary- Full-time, contract-to-hire position located onsite in Suwanee, GA
- Provide expert technical and customer support for products and services
- Act as the first point of contact for inbound customer inquiries
- Work within a collaborative, team-focused organization with a reputation for excellence
- Receive and manage inbound inquiries regarding company products and services via phone, chat, and email
- Coordinate with other departments to effectively resolve customer needs and escalate issues to tier 2 support as necessary
- Investigate and troubleshoot technical and non-technical issues to deliver timely, accurate solutions
- Utilize internal computer systems for information gathering, troubleshooting, and monitoring the status of customer requests
- Handle a high volume of customer interactions, maintaining professionalism and efficiency at all times
- Document resolutions and escalate unresolved issues according to company protocols
- Contribute positively to a close-knit, team-oriented culture
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunities for professional growth and advancement within a leading organization
- Recognition as a Best of Staffing® Client and Talent Award winner for 11 consecutive years
- Minimum of 1 year of professional experience in a call center or customer service environment
- At least 1 year of technical troubleshooting, tech support, or help desk experience
- Demonstrated ability to handle customer requests via phone, chat, and email
- Proven background handling 60+ inbound calls per day
- Excellent communication and interpersonal skills
- High technical aptitude with proven troubleshooting abilities
- Professional demeanor and ability to remain composed in high-pressure situations
- Customer-focused with a proactive approach to problem-solving
- Strong multitasking skills and the ability to manage a high volume of inquiries
- Works effectively both independently and as part of a team
- Keen attention to detail and a commitment to delivering quality service
- Adaptable and eager to learn new technologies and processes
- Company offers a supportive work environment with a dedicated engagement manager to ensure your success
- Significant opportunities for career development and internal advancement
- Located in Suwanee, GA, offering the benefits of working in a vibrant community
- Committed to diversity, equity, and inclusion, strictly adhering to EEOC guidelines
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a Technical Support Specialist in Suwanee, GA, we encourage you to apply now by clicking the job application button. Join a team where your skills and dedication are valued, and where you can make a meaningful impact every day!