Technical Support Specialist
Location: New Brunswick, NJ
Job Type: Remote
Company: Viewline Ventures
Salary: $82,000 - $105,000 Annual
Category: Operations
Job Description Apply Now
The role of Technical Support Specialist is critical in today’s technology-driven business environments, where seamless system operations, attention to detail, and proactive troubleshooting ensure organizational success. As a Technical Support Specialist in New Brunswick, NJ on a contract basis, you become a vital part of a dedicated team focused on delivering reliable and precise solutions in specialized alternative markets. This position is ideal for individuals who thrive in structured environments, excel at solving practical problems, and take pride in providing dependable support that others count on daily.
Our fast-growing startup is committed to building systems that run smoothly, thanks to a disciplined approach and an eye for details often missed by others. As a Technical Support Specialist, you will play a pivotal role in maintaining operational continuity by managing daily workflows, addressing technical issues, and conducting in-person verification tasks. Your work helps ensure that business processes remain uninterrupted and that our team consistently meets and exceeds client expectations.
In this contract-based position, you will work in a hybrid environment with daily local travel required in New Brunswick, NJ. You will be expected to follow established procedures, monitor key operational metrics, and keep accurate, auditable records. The role requires a blend of technical aptitude, methodical process management, and the ability to remain calm under pressure, especially when dealing with time-sensitive tasks. Your contributions directly impact the organization’s ability to deliver high-quality service and maintain its reputation for precision and reliability.
As a Technical Support Specialist, you will be trusted with troubleshooting routine technical problems, escalating complex cases as needed, and completing on-site verification or setup tasks. Your ability to work independently while adhering to standard operating procedures will be key to your success. You will be the steady hand that colleagues rely on, ensuring that the systems and workflows function as intended and that any discrepancies are identified and resolved promptly.
The ideal candidate for this role is highly detail-oriented, structured, and reliable. You are adept at navigating online platforms and browser-based systems, and you value the importance of following through on every task with discipline and precision. Your calm demeanor allows you to manage live workflows and time-sensitive operations without losing focus, and your proactive approach helps prevent potential issues before they arise.
This Technical Support Specialist opportunity offers competitive hourly pay with performance incentives, a flexible schedule, and the chance to become a core contributor to a dynamic startup environment. You will work alongside a supportive team that values clear processes and continuous improvement, ensuring you have the confidence and resources to perform at your best. New graduates and those new to the workforce are encouraged to apply, as this role provides an excellent entry point into the world of technical support and operations in fast-paced industries.
If you are ready to take on a challenging and rewarding role where your skills make a real difference, click the application button to join our team as a Technical Support Specialist in New Brunswick, NJ. Your expertise and dedication will be recognized and rewarded as you help drive our company’s success forward.
Technical Support Specialist - Summary- Role: Technical Support Specialist (Contract, Hybrid)
- Location: New Brunswick, NJ
- Industry: Specialized alternative markets, fast-growing startup
- Key Focus: Operational continuity, technical troubleshooting, process management
- Follow structured procedures and checklists with accuracy and consistency
- Monitor accounts, balances, and system statuses to confirm successful execution
- Troubleshoot routine technical problems and escalate complex issues when required
- Maintain precise, auditable records of all actions and outcomes
- Perform occasional on-site verification or setup tasks, requiring local travel
- Support the team in maintaining smooth daily workflows and efficient operations
- Competitive hourly pay with performance incentives
- Flexible schedule with reliable, repeatable workflows
- Opportunity to be part of the core engine of a fast-growing startup
- Supportive team environment with clear processes
- Strong attention to detail and thoroughness in task execution
- Reliable and disciplined approach to following processes
- Ability to remain calm and focused under pressure
- Comfort with online platforms, browser-based systems, and technology tools
- Availability for daily in-person tasks and local travel in New Brunswick, NJ
- Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations) beneficial
- Familiarity with SOP-driven environments is a plus
- Ability to balance technical and client-facing responsibilities
- New graduates and individuals new to the workforce are encouraged to apply
- Achievement in competitive or strategy games considered a bonus
- Opportunity for professional growth in a dynamic, fast-paced startup
- Be part of a team where your attention to detail and reliability make a real impact
- Gain valuable experience in specialized alternative markets and technical support operations
- Apply now to contribute your skills and grow your career as a Technical Support Specialist in New Brunswick, NJ