Technical Support Specialist
Location: Cherry Hill, NJ
Job Type: Remote
Company: Viewline Ventures
Salary: $83,000 - $108,000 Annual
Category: Operations
Job Description Apply Now
The Technical Support Specialist role is an essential position that ensures the seamless operation of daily business functions in a dynamic and fast-paced work environment. In this full-time contract opportunity, you will play a pivotal part in maintaining the integrity and efficiency of operational systems. Working with a collaborative and fast-growing startup, the Technical Support Specialist is responsible for following structured processes, troubleshooting technical issues, and guaranteeing that workflows are completed with precision and reliability. This role is particularly suited for individuals who possess strong attention to detail, thrive in organized environments, and are comfortable taking initiative to resolve technical challenges.
As a Technical Support Specialist, you will work both independently and as part of a dedicated team, ensuring that all operational standards are met and that issues are proactively addressed. The role involves monitoring system statuses, accounts, and balances, as well as documenting all actions and outcomes in an auditable manner. Candidates will also be required to travel locally for occasional in-person verification or setup tasks, making flexibility and reliability key attributes for success in this position. With the opportunity to contribute directly to a startup's growth and stability, the Technical Support Specialist will gain valuable experience in both technical and operational domains.
Our organization is committed to fostering a supportive work environment where employees are encouraged to excel and take pride in their work. The Technical Support Specialist will benefit from a clearly defined set of processes and strong team support, ensuring they have all the resources necessary to perform their job confidently and effectively. This position is well-suited for individuals who are comfortable navigating various online platforms and browser-based systems, and who can maintain composure and accuracy when working under time-sensitive conditions. If you are looking for a role where your attention to detail and technical acumen are valued, this opportunity offers a pathway to professional growth within an innovative company.
Technical Support Specialist - Summary- Serve as the primary point of contact for technical issue resolution and daily workflow management
- Work within a structured, process-driven environment to ensure operational consistency
- Participate in both remote and occasional on-site tasks as needed
- Follow detailed procedures and checklists with accuracy to uphold operational standards
- Monitor system statuses, accounts, and balances to confirm tasks are completed successfully
- Troubleshoot routine technical issues and escalate more complex cases as required
- Maintain complete and auditable records of all actions, outcomes, and system changes
- Conduct in-person verification or setup activities during local travel assignments
- Collaborate with team members to address operational challenges and share best practices
- Competitive hourly compensation with opportunities for performance-based incentives
- Flexible scheduling within reliable and repeatable workflow structures
- Be a core contributor to a rapidly expanding startup
- Access to clearly defined processes and strong team support
- Demonstrated ability to follow structured processes and work accurately with checklists
- Strong attention to detail and organizational skills
- Proficiency in using various online platforms, web-based systems, and digital tools
- Ability to remain calm, focused, and effective under time-sensitive conditions
- Availability for daily local travel for in-person tasks as required
- Experience in support, operations, or process-oriented roles (e.g., QA, compliance, laboratory, customer operations)
- Familiarity with standard operating procedures and structured work environments
- Comfortable handling both technical troubleshooting and client-facing responsibilities
- Strong record-keeping and documentation skills
- Welcoming of recent graduates and individuals new to the workforce
- Interest or experience in competitive or strategy games is a plus
- The Technical Support Specialist role offers valuable exposure to the core operations of a growing startup
- Team-oriented environment with resources available for ongoing learning and professional development
- Clear processes and consistent support to enable high performance
- Opportunities to develop technical, operational, and organizational skills in a real-world setting
- Located in Cherry Hill, NJ / South Jersey, this position provides the advantage of working in a vibrant and accessible area
If you are motivated by structured processes, enjoy problem-solving, and are eager to contribute to a growing organization, we encourage you to apply for the Technical Support Specialist position today. Click the application button to take the next step in your career!