Technical Support Engineer
Location: Santa Clara, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about solving complex technical problems and delivering exceptional service in a dynamic, technology-driven environment? Join a leading innovator in integrated solutions as a Technical Support Engineer, where you will play a key role in supporting advanced electro/mechanical equipment, software, and networked systems. This full-time opportunity offers you the chance to collaborate with talented professionals, contribute to a customer-focused culture, and make a significant impact while enjoying a comprehensive benefits package. Working in Santa Clara, California, you will become part of an organization known for its collaborative work environment and strong commitment to employee growth and success.
As a Technical Support Engineer, you will provide advanced technical support for a range of complex systems, including electronic hardware, software platforms, and integrated network solutions. You will serve as a vital resource for field engineers, technicians, and product support teams, helping to diagnose, troubleshoot, repair, and debug issues that require a higher level of expertise. Working closely with engineering teams, you will escalate and report on design, reliability, and maintenance concerns, ensuring robust solutions for customers and internal stakeholders alike.
This role requires a solid understanding of authentication and user management systems such as LDAP and Active Directory, as well as expertise in troubleshooting email platforms, including Office 365 and Exchange. Proficiency with web services protocols (SOAP, REST) and network troubleshooting tools (such as Ping and Telnet) is essential. Additionally, hands-on experience with system integrations and scripting languages like JavaScript will be highly valuable as you work to resolve technical issues and deploy effective integrations between multiple systems.
In this position, you will have the opportunity to collaborate with cross-functional teams, analyze technical data, and contribute to the continuous improvement of support processes and products. By developing a thorough understanding of the company’s platform and cloud technologies, you will ensure successful issue resolution and enhance the overall customer experience. Your ability to communicate clearly, think analytically, and remain resilient in challenging situations will be key to your success in this role.
Beyond technical expertise, the company offers a supportive and inclusive workplace culture, encouraging professional development and long-term career growth. Employees benefit from competitive compensation, a robust benefits package including medical, dental, and vision coverage, and unique perks such as an Employee Stock Ownership Program. Recognition for excellence is core to the organization, which has received numerous industry awards for both client and talent satisfaction.
If you are ready to take the next step in your technical support career with an industry leader, we invite you to apply for the Technical Support Engineer position. Click the job application button to join a forward-thinking team and help drive innovative solutions in the technology sector.
Technical Support Engineer - Summary- Provide advanced technical support for complex electro/mechanical equipment, integrated software, and networked systems.
- Collaborate with engineers, technicians, and product support personnel to resolve challenging technical issues.
- Work in a technology-driven, customer-focused environment with opportunities for professional growth.
- Diagnose, troubleshoot, and repair complex electronic and software systems.
- Respond to escalated situations where initial support measures have not resolved the issue.
- Report and escalate design, reliability, and maintenance issues to engineering teams.
- Analyze technical data to identify root causes and coordinate with relevant teams for resolution.
- Develop in-depth knowledge of company platforms, cloud technologies, and troubleshooting practices.
- Provide technical guidance to field engineers and product support staff.
- Contribute to process improvements and documentation of technical support procedures.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, and vision insurance.
- Employee Stock Ownership Program.
- Opportunities for career advancement and professional development.
- Recognition through industry awards for client and talent satisfaction.
- Proficiency in LDAP/Active Directory, SSO, or other authentication/user management systems.
- Experience troubleshooting email systems such as Office 365 and Exchange.
- Knowledge of web services protocols (SOAP, REST).
- Familiarity with network troubleshooting tools (Ping, Telnet).
- Hands-on experience with bi-directional system integrations and scripting (JavaScript preferred).
- Strong problem-solving, analytical, and communication skills.
- Detail-oriented technical professional with a collaborative mindset.
- Demonstrated ability to resolve challenging technical issues in a timely manner.
- Excellent communicator who thrives in a fast-paced, innovative environment.
- Self-motivated and eager to learn new technologies and systems.
- The company fosters a culture of innovation and employee engagement.
- Recognized for outstanding service through multiple industry awards.
- Located in a vibrant technology hub with access to leading-edge resources and a diverse professional community.
- Committed to diversity, equity, and inclusion in all hiring and employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your career as a Technical Support Engineer and apply today by clicking the application button.