Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
The Technical Support Engineer role offers an exciting opportunity to join a leading technology and software solutions provider with a strong focus on innovative automation systems. This full-time position is ideal for professionals with a passion for advanced technical support in environments where automation, troubleshooting, and software-hardware interaction are at the core of daily operations. The company’s commitment to technological advancement creates an environment where employees can thrive and develop their expertise, particularly in the realm of automation and complex systems.
As a Technical Support Engineer, you will play a critical role in supporting field engineers, technicians, and product support personnel by troubleshooting complex electro/mechanical equipment, software, and networked systems. Your expertise will be called upon when first-line product support is unable to resolve technical issues, positioning you as a key contributor to customer satisfaction and product reliability. This role also serves as an important communication channel between customers, product teams, and engineering, facilitating the identification of design, reliability, and maintenance challenges that inform product improvements.
Team members in this position interact directly with customers and users, particularly those with a technical background or experience in systems-level software. Your responsibilities will include customer installation and training for sophisticated technology products, ensuring that users are able to maximize the value of their investment. The ability to communicate complex technical information clearly and effectively is essential for success in this role, as is a commitment to delivering high-quality technical solutions in a fast-paced environment.
The company offers a comprehensive benefits package, including medical, vision, and dental coverage, as well as opportunities to participate in employee stock ownership programs and professional development initiatives. With a proven track record of industry leadership and a strong engagement management team, employees benefit from a supportive, growth-oriented work environment. Recognition such as the ClearlyRated’s Best of Staffing® Client and Talent Award, earned for 12 consecutive years, highlights the organization’s commitment to both client and employee satisfaction.
Located in the vibrant Orlando, FL area, this opportunity enables professionals to work in a thriving technology hub with access to industry-leading resources and a collaborative team environment. If you are a skilled troubleshooter with experience in automation, networking, and software support, and are looking for a dynamic and inclusive workplace, we encourage you to apply for the Technical Support Engineer position by clicking the application button today.
Technical Support Engineer - Summary- Provide advanced technical support for automation systems and software solutions.
- Troubleshoot complex electro/mechanical equipment and networked systems.
- Collaborate with field engineers and product support personnel on escalated issues.
- Deliver customer installation and training for sophisticated technology products.
- Report design and reliability issues to engineering teams for continuous improvement.
- Work directly with customers and users with technical backgrounds.
- Diagnose, troubleshoot, and resolve advanced technical issues in automation and networked software systems.
- Respond to technical support requests escalated from first-line support teams.
- Communicate effectively with customers, ensuring timely resolution of issues and high customer satisfaction.
- Document technical problems and solutions for future reference and knowledge sharing.
- Provide training and support during customer product installations.
- Relay product design and maintenance feedback to the engineering department.
- Promote a collaborative approach to problem-solving within the team and across departments.
- Competitive compensation package.
- Comprehensive medical, vision, and dental insurance coverage.
- Employee stock ownership program.
- Life insurance.
- Supportive engagement management for personal and professional growth.
- Recognition as a Best of Staffing® Client and Talent Award winner for 12 years.
- Proven experience with JavaScript.
- Expertise in networking and operating system debugging.
- Strong troubleshooting skills in complex software and hardware environments.
- ServiceNow platform knowledge is an advantage.
- Excellent verbal and written communication skills to convey technical information.
- Ability to work collaboratively with customers and internal teams.
- Technically adept with hands-on experience in automation and networked systems support.
- Analytical thinker with a proactive approach to identifying and solving problems.
- Capable of delivering high-quality training and support to users of sophisticated products.
- Collaborative, communicative, and dedicated to ongoing learning and professional development.
- Work in a dynamic technology-driven environment in Orlando, FL, offering exposure to cutting-edge automation solutions.
- The organization fosters a culture of inclusivity, professional growth, and innovation.
- Strong commitment to equal employment opportunity and compliance with civil rights laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your technical support career, apply now for the Technical Support Engineer position by clicking the application button and join a team that values expertise, innovation, and professional growth.