Technical Support Engineer
Location: Santa Clara, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Technical Support Engineer
If you are passionate about technology, customer success, and problem-solving, this opportunity as a Technical Support Engineer could be the next step in your career. Working with a leading technology/software organization, you will play a critical role in supporting and maintaining the ServiceNow platform, providing hands-on assistance to clients, and contributing to an innovative, customer-focused environment. As a Technical Support Engineer, you’ll help end-users navigate complex technical challenges, ensuring outstanding customer service every step of the way.
In this full-time role, you’ll join a team dedicated to excellence and continuous improvement. As a key member of the technical support department, you’ll serve as the initial escalation point for high-level issues, leveraging your technical expertise and communication skills to resolve challenges efficiently. You will have the opportunity to deepen your knowledge of the ServiceNow platform and develop your skills across a variety of scripting, remote administration, and networking concepts.
The company is recognized for its commitment to employee success and offers a comprehensive benefits package, professional development opportunities, and a supportive team environment. As a Technical Support Engineer, you can expect to be engaged in meaningful work that makes a difference for both clients and your team. With over 25 years of industry experience and a strong reputation for excellence, this organization provides a stable and rewarding career path for driven professionals.
By joining this team, you will gain exposure to advanced technical environments, work with the latest technologies, and benefit from ongoing learning and growth. If you’re ready to apply your technical skills in JavaScript, SQL, and remote administration, while supporting a diverse customer base, this role offers an excellent platform for career advancement. Take the next step and submit your application by clicking the job application button today.
Technical Support Engineer - Summary- Provide advanced technical support for the ServiceNow platform, addressing complex customer issues.
- Act as the primary escalation point for challenging technical inquiries within the support team.
- Deliver consistent, professional communication to customers regarding the status of their requests.
- Work with a team committed to innovation, customer satisfaction, and technical excellence.
- Manage and resolve advanced technical challenges related to the ServiceNow platform.
- Serve as the first escalation point within technical support for complex customer issues.
- Maintain regular updates and clear communication with customers on the status of their cases.
- Develop and maintain in-depth knowledge of the ServiceNow platform to provide effective solutions.
- Support customers remotely using SSH, SNMP, WMI, PowerShell, and troubleshoot networking concepts.
- Collaborate with team members to continuously improve support processes and customer outcomes.
- Competitive compensation package aligned with industry standards.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Access to a dedicated engagement manager for personalized support and career development.
- Recognition as a Best of Staffing® Client and Talent Award winner.
- Minimum 2 years of professional experience with JavaScript programming and debugging.
- At least 2 years of experience with SQL scripting.
- Proven experience supporting customers or end-users in a technical support capacity.
- Hands-on experience with remote administration tools such as SSH, SNMP, WMI, and PowerShell.
- Solid understanding of networking concepts, including TCP/IP, HTTP, firewalls, load balancers, and ports.
- Strong problem-solving skills and technical aptitude, especially with the ServiceNow platform.
- Excellent written and verbal communication abilities for effective customer interaction.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- Team player with a collaborative approach to technical challenges and knowledge sharing.
- Motivated to learn and grow within a technology-driven organization.
- This Technical Support Engineer role provides the opportunity to work in a leading technology/software company known for innovation and customer orientation.
- Enjoy working alongside industry experts in a supportive, growth-oriented environment.
- Opportunities for ongoing training and professional development are available.
- The company values diversity and is committed to an inclusive workplace where all qualified applicants are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take your technical support career to the next level, click the job application button to apply for the Technical Support Engineer position today.