Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
We are seeking a skilled and motivated Technical Support Engineer to join our dynamic technology and cloud services team. This full-time opportunity offers a chance to support and troubleshoot the ServiceNow platform within a customer-facing environment. As a Technical Support Engineer, you will play a crucial role in resolving complex technical issues, mentoring junior team members, and delivering high-quality technical support for cutting-edge platform technologies. This role is essential to maintaining our reputation for innovative solutions and exceptional client service in a fast-paced, evolving industry.
As a Technical Support Engineer, you will manage and resolve challenging issues related to the ServiceNow platform and other platform technologies. Your expertise will be critical in providing guidance as the last point of escalation within the department. You will have the opportunity to influence the technical direction of the team and contribute to the ongoing professional development of your colleagues by mentoring and training junior team members across various technologies and platforms. The ideal candidate is eager to quickly assimilate platform knowledge and apply it to deliver effective support and solutions that exceed customer expectations.
This Technical Support Engineer position is designed for individuals who thrive in a collaborative, innovative, and customer-centric environment. You will be expected to demonstrate a high level of technical proficiency and problem-solving skills, particularly in troubleshooting difficult or complex technical issues. Working knowledge of web application stacks, object-oriented programming (such as Java or similar technologies), scripting languages (including JavaScript, Python, Perl, Unix Shell, and Windows Shell), as well as relational databases (e.g., MySQL, Oracle), is required. Flexibility to work outside of typical business hours, including evenings, weekends, and holidays, is necessary to ensure continuous support for our clients’ mission-critical operations.
Company culture emphasizes employee empowerment, professional growth, and commitment to providing industry-leading support solutions. Employees enjoy a competitive compensation package and a comprehensive suite of benefits such as medical, dental, vision, and life insurance, as well as opportunities for growth within an organization recognized for its excellence and innovation. With a strong foundation of more than 25 years in the industry, this company is proud to foster a supportive workplace where dedicated engagement managers actively invest in your professional success. Employees also benefit from a stock ownership program and a history of award-winning client and talent satisfaction.
This is a fantastic opportunity for Technical Support Engineers who are passionate about technology, eager to work with the ServiceNow platform, and ready to make a meaningful impact within a forward-thinking organization. If you are seeking to enhance your career in a collaborative environment with access to the latest technologies and a strong support network, we encourage you to apply by clicking the job application button below.
Technical Support Engineer - Summary- Deliver technical support and troubleshooting for the ServiceNow platform in a customer-facing environment.
- Act as the final escalation point for complex technical issues within the support department.
- Mentor and train junior technical staff across various platforms and technologies.
- Quickly learn and apply knowledge of new platform technologies to resolve customer challenges efficiently.
- Maintain a high standard of service for clients in the technology and cloud services industry.
- Manage and resolve challenging ServiceNow platform issues.
- Provide expert guidance and serve as the last point of escalation for technical support cases.
- Mentor junior team members and foster knowledge sharing within the technical support team.
- Assimilate new technical knowledge rapidly to deliver effective support solutions.
- Work outside normal business hours as needed, including evenings, weekends, and holidays.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Dedicated engagement manager support.
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Demonstrated ability to troubleshoot difficult technical issues.
- Working knowledge of components in a web applications stack.
- Experience writing or debugging object-oriented code (Java preferred; other relevant technologies acceptable).
- Proficiency in one or more scripting languages such as JavaScript, Python, Perl, Unix Shell, or Windows Shell.
- Experience with relational databases, including MySQL or Oracle.
- Ability to work flexible hours as required.
- Proactive and solutions-oriented technical professional with strong problem-solving skills.
- Experience in a customer-facing support role within technology or cloud services industries.
- Demonstrated mentorship skills and a passion for developing junior talent.
- Ability to quickly master new technologies and platforms such as ServiceNow.
- Excellent communicator and collaborator, committed to delivering outstanding client service.
- Opportunity to join a reputable, industry-leading organization known for innovation and professional development.
- Supportive work culture with a commitment to employee growth and success.
- Company recognized for its positive impact and award-winning service in the technical support sector.
- Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to governmental recordkeeping and reporting requirements for civil rights laws and regulations. Submission of personal information is voluntary and will be kept confidential as required by law.
If you are ready to take the next step in your career as a Technical Support Engineer and want to make a real difference in an innovative technology environment, we invite you to apply by clicking the job application button below.