Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
Are you passionate about solving complex technical challenges and providing exceptional support for cutting-edge automated systems? We are seeking a dedicated Technical Support Engineer to join our team. In this dynamic role, you will deliver advanced technical assistance for intricate electro-mechanical equipment, computer systems, and networked solutions in a highly innovative environment. This opportunity is ideal for individuals who thrive in fast-paced settings and are eager to collaborate with engineering teams to ensure optimal system performance and customer satisfaction.
As a Technical Support Engineer, you will play a crucial role in supporting field engineers, technicians, and product support personnel by addressing challenging system issues across a range of hardware, software, and networked platforms. You will leverage your expertise to troubleshoot and debug technical problems, interact with customers and users who have strong technical backgrounds, and collaborate closely with design and software engineering teams to report bugs and reliability concerns. Your ability to provide thorough installation support, user training, and ongoing technical assistance will be key to your success in this role.
In addition to your technical acumen, you will be instrumental in supporting network issues, handling operating system administration, and delivering high-quality support for platforms such as ServiceNow. Your contributions will directly impact the reliability and performance of mission-critical systems, enabling customers to achieve their operational goals efficiently and effectively. This environment offers the opportunity to work alongside experienced professionals and to grow your skills in a supportive, industry-leading organization.
This full-time position is designed for individuals who possess a bachelor’s degree in a related field and have at least two years of professional experience debugging JavaScript or Java code. Experience supporting customers and end-users from a technical standpoint, including issue escalation to engineering teams, is essential. The ideal candidate will also have a strong background in network troubleshooting and operating system administration, as well as prior experience with ServiceNow platforms.
Employees benefit from a competitive compensation package and a comprehensive benefits program, including medical, dental, vision, and life insurance. The company is proud of its longstanding reputation for excellence, industry experience, and employee-focused programs, such as an Employee Stock Ownership Program and the support of a dedicated Engagement Manager. Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for twelve consecutive years underscores the company’s commitment to both client and employee satisfaction.
Joining our team as a Technical Support Engineer in Orlando, FL means becoming part of a collaborative and forward-thinking organization that values your expertise and fosters career growth. You will have the chance to make a meaningful impact on innovative projects and be a key player in delivering best-in-class technical support. Orlando is known for its vibrant professional community and offers ample opportunities for personal and professional development.
If you are ready to take the next step in your career and thrive in a role that combines technical problem-solving with customer engagement, we encourage you to apply by clicking the job application button today. Your skills and commitment will be valued and recognized as you help drive the success of our technical support team.
Technical Support Engineer - Summary- Provide advanced technical support for complex electro-mechanical, computer, and networked equipment.
- Collaborate with engineering teams to resolve technical challenges and improve system reliability.
- Deliver installation, training, and ongoing assistance to customers and users.
- Support a diverse range of hardware and software platforms, including ServiceNow.
- Work within a leading, innovative organization recognized for its excellence.
- Provide technical support to field engineers, technicians, and product support personnel for complex system issues.
- Troubleshoot and debug hardware, software, and network-related problems in highly technical environments.
- Collaborate with design and software engineering teams to report bugs and reliability concerns.
- Support customer installation, training, and ongoing technical assistance.
- Interact directly with customers and users with technical backgrounds on sophisticated systems.
- Competitive compensation package.
- Comprehensive benefits, including Medical, Dental, Vision, and Life Insurance.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager support.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 years.
- Bachelor's degree in a related field.
- Minimum of 2 years' professional experience debugging JavaScript or Java code.
- Experience supporting customers and/or end-users technically, including reporting issues to engineering teams.
- Strong experience supporting network issues and handling OS administration.
- Experience supporting ServiceNow platforms.
- Technically adept with strong troubleshooting and debugging skills.
- Excellent communicator comfortable interacting with technical users and engineering teams.
- Proactive problem solver with a collaborative mindset.
- Adaptable and able to thrive in a dynamic, fast-paced environment.
- Committed to delivering high-quality support and customer satisfaction.
- Opportunity to join an industry-leading organization with a strong reputation for employee and client satisfaction.
- Access to robust training resources and career development support.
- Work in a vibrant professional community offering opportunities for growth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.