Technical Support Engineer
Location: Santa Clara, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Technical Support Engineer role is an outstanding opportunity for individuals passionate about delivering exceptional support for enterprise technology solutions. This position is designed for those who excel at troubleshooting complex technical issues, collaborating with cross-functional teams, and providing a seamless user experience within technology platforms. As a Technical Support Engineer, you will work with a dedicated team to resolve intricate platform challenges, particularly focusing on ServiceNow and related enterprise solutions. This full-time opportunity is based in Santa Clara, California, where you will contribute to a company recognized for its innovation and commitment to customer satisfaction.
As a Technical Support Engineer, you will play a key role in supporting technology platforms by managing escalated technical issues, providing proactive support, and sharing your expertise with both clients and internal teams. If you have experience with front-end technologies such as JavaScript, HTML, CSS, and a strong understanding of debugging tools, this position will allow you to leverage your technical skills in a collaborative environment. The role is ideal for individuals who thrive in fast-paced, client-focused settings and are motivated to drive solutions that enhance platform performance and reliability.
Working in Santa Clara, California, you will be part of a vibrant tech community, offering opportunities for professional growth and continuous learning. The company is committed to providing a supportive environment, comprehensive benefits, and career advancement pathways. If you are ready to elevate your career and make an impact in the technology services sector, we encourage you to apply by clicking the job application button below.
Technical Support Engineer - Summary- Provide expert technical support for enterprise platforms, focusing on resolving complex issues and ensuring customer satisfaction.
- Collaborate with internal teams to improve platform functionality and support processes.
- Act as a subject matter expert in assigned product areas, delivering training and guidance to both customers and team members.
- Serve as the final escalation point for technical support cases, ensuring timely and effective resolution of critical incidents.
- Maintain up-to-date knowledge of platform technologies and industry best practices.
- Manage and resolve complex technical issues related to the ServiceNow platform and other enterprise systems.
- Work closely with cross-functional teams to identify, diagnose, and troubleshoot platform problems.
- Provide proactive guidance on platform optimization and risk mitigation for critical technical issues.
- Deliver technical training and mentorship to team members and clients, fostering continuous improvement.
- Utilize JavaScript, HTML, and CSS to analyze and resolve front-end issues effectively.
- Decode JSON strings and leverage browser debugging tools to identify and fix user interface or functionality anomalies.
- Document support procedures, solutions, and best practices for future reference.
- Maintain a high level of professionalism and customer service in all interactions.
- Competitive compensation package tailored to experience and skills.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program offering long-term financial growth.
- Access to a dedicated Engagement Manager committed to your professional development and success.
- Recognition as a Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Minimum of 2 years of professional experience in technical support or a closely related field.
- Demonstrated expertise in JavaScript, HTML, and CSS.
- Proficiency in front-end browser debugging tools and techniques.
- Ability to decode and analyze JSON strings using JavaScript.
- Strong understanding of front-end and back-end development concepts.
- Excellent problem-solving skills and attention to detail.
- Effective verbal and written communication abilities.
- Driven technical professional with a passion for solving complex challenges in enterprise technology environments.
- Strong collaborator who enjoys working closely with teams and clients to achieve optimal results.
- Continuous learner committed to staying current with evolving technologies and industry trends.
- Proactive, detail-oriented, and able to manage multiple priorities effectively.
- Demonstrates a high standard of customer service and professionalism at all times.
- Located in Santa Clara, California, providing access to a thriving technology hub and professional network.
- Full-time employment opportunity with a reputable firm specializing in technology and platform services.
- Commitment to diversity and inclusion as outlined in the Equal Employment Opportunity statement below.
- Opportunities for career growth through ongoing training, mentorship, and performance recognition.
Equal Employment Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a Technical Support Engineer, click the job application button now to join a leading organization and make a meaningful impact in the technology sector!