Technical Support Engineer
Location: Santa Clara, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Technical Support Engineer role is an essential position for those passionate about providing high-quality technical assistance in a rapidly evolving digital technology environment. As a Technical Support Engineer with a focus on Service Management, you will have the opportunity to contribute significantly to the ongoing success of an industry-leading technology company, working in a collaborative and innovative atmosphere. This full-time position in Santa Clara, CA, is ideal for professionals who are experienced in troubleshooting complex technical issues, offering customer-centric solutions, and engaging with cutting-edge platforms such as ServiceNow.
Working as a Technical Support Engineer, you will be responsible for delivering exceptional service to both partners and customers, ensuring their technical inquiries and challenges are resolved efficiently. Your expertise will be vital in developing and maintaining trust with clients by providing insightful solutions, timely responses, and a strong commitment to customer satisfaction. This role will leverage your proficiency in Java, JavaScript, dynamic HTML components, and various operating systems to tackle a diverse range of technical issues.
In this position, you will be expected to manage technical cases from start to finish, demonstrating a keen ability to understand customer needs, analyze unexpected behaviors in the ServiceNow software and platform, and deliver concise, accurate answers. This opportunity allows you to grow your technical knowledge while working alongside dedicated professionals who are committed to excellence and continuous improvement. The supportive team environment encourages knowledge sharing and ongoing learning, enhancing your capabilities and career trajectory.
With over 25 years of proven industry experience, the company offers robust benefits and career advancement opportunities, including participation in an Employee Stock Ownership Program, comprehensive health coverage, and a culture recognized with the ClearlyRated’s Best of Staffing® Client and Talent Award for 11 consecutive years. Being based in Santa Clara, CA, you will enjoy working in a vibrant hub of technological innovation, surrounded by like-minded professionals who are passionate about shaping the future of the tech industry.
If you thrive in a fast-paced, customer-focused environment and have a strong foundation in technical support, coding, and platform administration, this Technical Support Engineer role is an excellent match for your skills and ambitions. Apply now by clicking the job application button to take the next step toward advancing your career in one of the most dynamic sectors of the technology field.
Technical Support Engineer - Summary- Full-time opportunity supporting a major digital technology organization
- Focused on Service Management and ServiceNow platform support
- Based in Santa Clara, CA with access to a thriving tech community
- Emphasis on professional development and a collaborative culture
- Provide technical support to external customers and partners, resolving complex issues related to the ServiceNow platform
- Manage and resolve technical cases created by customers, addressing unexpected behaviors or answering technical questions
- Develop subject matter expertise within the technical support department to enhance service delivery
- Collaborate with internal teams to escalate and resolve advanced technical problems
- Document troubleshooting steps, solutions, and best practices for future reference
- Maintain a customer-focused approach, ensuring timely and effective communication throughout the case lifecycle
- Continuously seek opportunities to improve processes and customer experiences
- Competitive salary structure aligned with industry standards
- Employee Stock Ownership Program for long-term wealth building
- Comprehensive health coverage including medical, dental, vision, and life insurance
- Recognition for excellence with ClearlyRated’s Best of Staffing® Client and Talent Award 11 years in a row
- Work in a supportive, award-winning company culture
- 2+ years experience providing technical support to external customers
- 2+ years experience writing and debugging Object Oriented code in Java and JavaScript
- Experience working with dynamic HTML technologies including AJAX, AngularJS, CSS, XML, HTML, and XHTML
- Experience with relational databases such as MySQL
- Proficiency in administering Linux, Unix, or Microsoft Server environments
- Hands-on experience with the ServiceNow platform
- Strong analytical, troubleshooting, and communication skills
- Customer service-oriented with a passion for solving technical challenges
- Detail-oriented, organized, and able to manage multiple priorities effectively
- Flexible and adaptable in a fast-paced tech environment
- Committed to ongoing professional growth and development
- Excellent interpersonal skills for collaboration with both internal teams and external clients
- Opportunity to work in Santa Clara, CA, a hub for technology innovation
- Supportive work environment fostering continuous learning and improvement
- Commitment to diversity, equity, and inclusion in all employment practices
- Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to make a significant impact as a Technical Support Engineer and contribute to a company that values innovation and excellence, apply today by clicking the job application button!