Technical Support Engineer
Location: San Diego, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Technical Support Engineer positions are in high demand within the tech industry, particularly for professionals skilled in automation and cloud-based platforms. As a Technical Support Engineer, you have the opportunity to leverage your technical expertise to solve complex issues, work with industry-leading technology, and be the critical link between customers and sophisticated software solutions. Joining a reputable organization provides access to advanced tools, collaboration with talented peers, and a clear path for career progression.
As a Technical Support Engineer, you will be responsible for providing expert-level technical support to field engineers, technicians, and product support personnel. Your primary focus will be diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and software or networked systems. This role requires a deep understanding of technical concepts and the ability to communicate effectively with customers and users who have technical backgrounds.
Your expertise will make you the first point of escalation within the technical support department, particularly for challenging issues on platforms such as ServiceNow. You will be expected to manage and resolve complex problems, ensuring customer satisfaction by providing timely updates and clear communication about the progress of their requests and cases. Working as a Technical Support Engineer gives you the chance to collaborate closely with both internal teams and external clients, driving continuous improvement and innovation within the technical support function.
Working in this role offers an exciting way to advance your career by gaining hands-on experience with advanced automation technologies and cloud environments, including AWS, Azure, and VMware. You will be exposed to a dynamic and innovative workplace environment, where you can further develop your skills in JavaScript, object-oriented programming, database management, and web technologies such as Apache, Tomcat, HTML, XML, and JSON. Your understanding of networking, remote administration, and event management systems will be essential to your success in this position.
Professionals in the Technical Support Engineer role are highly valued for their troubleshooting skills, attention to detail, and ability to resolve issues quickly and efficiently. You will play a vital role in maintaining high levels of customer satisfaction and operational excellence, contributing to the ongoing success and reputation of the organization. If you are passionate about technology and committed to providing outstanding technical support, this is the ideal opportunity to further your career and make a significant impact in the tech industry.
Technical Support Engineer - Summary- Provide advanced technical support for complex software, networked, and electro/mechanical systems
- Serve as the first point of escalation within the support department
- Ensure customer satisfaction through effective troubleshooting and communication
- Work with cutting-edge automation and cloud-based technologies
- Opportunity to join an industry leader recognized for innovation
- Diagnose and troubleshoot complex technical issues across software, hardware, and networked systems
- Interact directly with customers and users to resolve technical problems, particularly on sophisticated platforms like ServiceNow
- Provide timely updates and regular communication to customers regarding the status of their requests and cases
- Collaborate with internal teams to escalate and resolve critical issues
- Utilize knowledge of JavaScript, Java, SQL, web technologies, and networking to identify and solve technical challenges
- Support remote administration tasks via SSH, SNMP, WMI, PowerShell
- Assist with event management and monitor systems such as VMware, AWS, and Azure
- Apply excellent troubleshooting skills to deliver high-quality support solutions
- Competitive compensation package
- Employee Stock Ownership Program
- Comprehensive medical, dental, vision, and life insurance
- Access to proven industry experience and expertise
- Recognized as a Best of Staffing® Client and Talent Award winner for over 11 years
- Proficiency in writing and debugging JavaScript code or similar programming language
- Strong understanding of object-oriented programming (Java, JavaScript)
- Knowledge of SQL and database concepts
- Experience with web technologies: Apache, Tomcat, HTML, XML, JSON
- Familiarity with remote administration (SSH, SNMP, WMI, PowerShell)
- Understanding of networking concepts, including TCP/IP, HTTP, firewalls, load balancers, and ports
- Experience working with VMware, AWS, Azure, and event management systems
- Demonstrated troubleshooting and problem-solving skills
- Detail-oriented individual with a strong technical background
- Excellent communication and customer service skills
- Ability to work collaboratively in a team-oriented environment
- Passionate about learning and adapting to new technologies
- Proactive and driven to resolve complex technical challenges
- This Technical Support Engineer role offers a unique chance to join a dynamic and growing organization known for its innovation and leadership in the tech sector
- Work in an environment that values diversity, inclusion, and professional growth
- Position provides exposure to a wide range of technologies and career advancement opportunities
- Enjoy the benefits of working in a supportive team with access to industry-leading resources
- Located in a vibrant tech hub, offering ample opportunities for both professional and personal development
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a Technical Support Engineer, click the apply button now to join a team that values your expertise and dedication!