Technical Support Engineer
Location: Santa Clara, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Technical Support Engineer position presents an exceptional opportunity to join a leading technology organization renowned for its innovation and impact within the digital technology sector. As a Technical Support Engineer, you will be responsible for providing advanced technical assistance for complex computer systems, software, integrations, and networked or wireless systems, with a primary focus on the ServiceNow platform. This full-time role is based in Santa Clara, CA, and is ideal for professionals who are passionate about technology, customer service, and problem-solving in a highly collaborative environment.
In this role, the Technical Support Engineer acts as a key advocate for customers, supporting both external end users and administrators as they troubleshoot and resolve integration-related issues on the ServiceNow platform. You will diagnose, repair, and debug a variety of technical issues, ensuring seamless integration and optimal system performance. Your expertise will be vital in maintaining high levels of customer satisfaction and ensuring that technical challenges are addressed promptly and effectively.
Technical Support Engineers at this organization are expected to possess a solid foundation in JavaScript development, data import/export processes, and web services such as SOAP or REST APIs. Familiarity with relational databases like MySQL or Oracle, as well as a strong understanding of networking concepts including TCP/IP, HTTP, firewalls, load balancers, and ports, is highly valuable in this role. Your technical acumen, combined with excellent communication skills, will enable you to offer exceptional support and build positive relationships with a diverse range of users.
By joining this team, you will benefit from an established company with over 25 years of proven industry experience and a track record of success. The company offers attractive benefits, including an Employee Stock Ownership Program, comprehensive medical, dental, vision, and life insurance, and recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for eleven consecutive years. This is a unique chance to advance your career in a supportive and growth-oriented environment while contributing to the ongoing success of a top-tier technology leader.
Santa Clara, CA, is a vibrant hub for technology professionals, offering a dynamic work environment and ample opportunities for professional growth and development within the tech industry.
If you are ready to leverage your technical expertise and customer service skills in a challenging yet rewarding environment, we encourage you to apply by clicking the job application button and take the next step in your career as a Technical Support Engineer.
Technical Support Engineer - Summary- Serve as a primary technical resource for diagnosing, troubleshooting, and resolving integration issues related to the ServiceNow platform.
- Act as a customer advocate, ensuring users and administrators receive comprehensive technical support.
- Collaborate with administrators, technicians, and product support personnel to deliver solutions for complex technical problems.
- Work in a fast-paced, innovative environment within a leading technology organization.
- Provide advanced technical support for complex systems, software, and integrations, focusing on the ServiceNow platform.
- Diagnose, troubleshoot, repair, and debug software and network issues.
- Support external end users and administrators in resolving technical challenges.
- Write and debug JavaScript code to address integration and system issues.
- Import and export data between separate systems as required.
- Utilize web services, including SOAP and REST APIs, to facilitate integrations.
- Work with relational databases such as MySQL or Oracle to manage data and resolve database-related issues.
- Apply knowledge of networking fundamentals, including TCP/IP, HTTP, firewalls, load balancers, and ports.
- Document technical solutions and provide clear communication to end users and team members.
- Employee Stock Ownership Program.
- Medical, dental, vision, and life insurance.
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 11 consecutive years.
- Work for a company with over 25 years of proven industry experience.
- Minimum of 2 years of professional experience writing and debugging JavaScript code.
- At least 1 year of experience importing and exporting data between separate systems.
- Hands-on experience with Web Services (SOAP or REST APIs).
- Technical support experience assisting customers and/or end-users.
- Experience working with relational databases such as MySQL or Oracle.
- Understanding of networking concepts, including TCP/IP, HTTP, firewall, load balancer, and ports.
- Technically skilled and passionate about delivering high-quality support.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Excellent communicator, capable of explaining technical concepts to users of varying skill levels.
- Collaborative team player who thrives in fast-paced, technology-driven environments.
- Adaptable and eager to learn new technologies and processes.
- This is a full-time position based in Santa Clara, CA.
- Opportunities for career advancement within an industry-leading organization.
- Inclusive workplace committed to providing equal employment opportunities for all applicants.
- Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Ready to take the next step in your career as a Technical Support Engineer? Click the job application button now to apply and become part of a premier technology team!