Technical Support Engineer
Location: Orlando, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Technical Support Engineer role presents a unique opportunity to join a leading technology organization committed to innovation and customer excellence. As a Technical Support Engineer, you will play a pivotal part in providing advanced technical support for complex electro/mechanical equipment, computer systems, software solutions, and networked or wireless systems. This full-time position in Orlando, FL, is designed for individuals who are passionate about technology, troubleshooting, and delivering high-level support to both technical and non-technical users. If you are looking to advance your career within a dynamic tech environment and become an integral part of a collaborative support team, we encourage you to apply for the Technical Support Engineer position today by clicking the job application button.
Working as a Technical Support Engineer, you will be responsible for addressing escalated technical issues that require in-depth analysis and resolution beyond first-line product support. You will serve as a crucial resource for diagnosing, troubleshooting, repairing, and debugging intricate technical issues that may arise with hardware, software, or integrated systems. Your expertise will also be utilized in identifying and reporting design, reliability, and maintenance concerns to engineering and software development teams, ensuring that products meet the highest standards of performance and customer satisfaction.
In this challenging and rewarding role, you will interact with a diverse range of users, including field engineers, technicians, product support personnel, and customers. Depending on the technical expertise of the end-user, you may provide direct support or collaborate with product support staff to resolve more sophisticated problems. Additionally, you may participate in customer installations, deliver training sessions, and offer guidance on how to maximize the value and efficiency of complex systems. Your ability to clearly communicate technical solutions and maintain a customer-focused attitude will be essential to your success.
The ideal candidate for the Technical Support Engineer position will bring a minimum of two years of professional experience in software development, with a particular emphasis on JavaScript and the support of automation platforms such as ServiceNow. A strong background in diagnosing network issues, debugging operating systems, and supporting end-users and customers from a technical perspective is essential. You should possess a keen analytical mindset, excellent problem-solving skills, and a commitment to continuous learning in a fast-paced technological landscape.
As a valued member of the organization, you will benefit from the company’s robust support structure and a culture that prioritizes professional growth, employee well-being, and industry leadership. The company offers a comprehensive benefits package that includes access to medical, dental, vision, and life insurance, as well as participation in an Employee Stock Ownership Program. With over 25 years of industry experience and recognition as a multi-year recipient of ClearlyRated's Best of Staffing® Client and Talent Award, the organization provides a stable and reputable platform for advancing your career.
Joining the team as a Technical Support Engineer in Orlando, FL means becoming part of a thriving technology community known for its innovation and collaborative spirit. This is an outstanding opportunity to leverage your skills, broaden your expertise, and make a meaningful impact in a leading digital technology organization. Seize the chance to work alongside industry experts, tackle challenging technical issues, and contribute to the ongoing success of the company and its clients. Take the next step in your career journey—apply now to become a Technical Support Engineer.
Technical Support Engineer - Summary- Provide advanced technical support for complex hardware, software, and network systems
- Work directly with clients, users, and product support teams to resolve sophisticated issues
- Participate in installations, training, and ongoing customer support initiatives
- Report technical and design issues to engineering teams to improve products
- Contribute to a collaborative, innovative tech environment
- Respond to technical escalations when first-line support is unable to resolve issues
- Diagnose, troubleshoot, repair, and debug complex equipment and software
- Communicate technical solutions clearly to both technical and non-technical stakeholders
- Report product design, reliability, and maintenance issues to engineering teams
- Support customers directly for highly technical or sophisticated products
- Assist in customer installations and deliver technical training when required
- Document solutions and contribute to knowledge bases
- Comprehensive medical, dental, vision, and life insurance options
- Employee Stock Ownership Program
- Access to professional development and career advancement opportunities
- Recognition as a multi-year Best of Staffing® Client and Talent Award winner
- Minimum 2 years of professional experience in software development (with emphasis on JavaScript)
- Proven experience in technical support for end-users or customers
- Demonstrated ability to support network issues and perform OS debugging
- Experience supporting automation platforms such as ServiceNow
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication abilities
- Detail-oriented and committed to delivering high-quality technical solutions
- Adaptable and eager to learn new technologies and tools
- Team player who values collaboration and open communication
- Customer-focused with a proactive approach to problem-solving
- Excels in fast-paced, dynamic tech environments
- Position is full-time and based in Orlando, FL, offering a chance to work in a growing tech hub
- The company’s mission centers on innovation, customer success, and employee growth
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to governmental recordkeeping and reporting requirements for civil rights laws and regulations. Submission of demographic information is voluntary and will be kept confidential, used only as permitted by law.
Ready to advance your career as a Technical Support Engineer? Click the job application button to apply today and join a leader in the digital technology industry!