Technical Support Engineer
Location: San Diego, CA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Technical Support Engineer
IDR is currently seeking a highly motivated Technical Support Engineer to join a leading digital technology organization. This position offers an excellent opportunity for professionals who are eager to further develop their technical support expertise and contribute to a collaborative, customer-focused environment. As a Technical Support Engineer, you will play a significant role in managing and resolving complex technical issues for both client partners and customers. Your responsibilities will include developing subject matter expertise within the customer support department, mentoring junior team members, and serving as a knowledgeable resource on the ServiceNow platform. If you thrive on problem-solving, continuous learning, and delivering outstanding customer service, we encourage you to apply for this full-time role.
In this Technical Support Engineer position, you will be responsible for handling technical support inquiries, troubleshooting advanced issues, and ensuring a positive experience for all external customers. Your ability to communicate effectively and work collaboratively with both technical and non-technical stakeholders will be essential. This role is ideal for someone with at least three years of experience supporting external customers, a strong background in writing and debugging object-oriented code in Java and JavaScript, and hands-on experience with dynamic web technologies. Additionally, familiarity with relational databases, server administration, and ServiceNow platforms will be crucial to your success.
The Technical Support Engineer position provides valuable opportunities to expand your technical skillset, influence best practices within the support team, and contribute to continuous process improvement. Working in a supportive environment, you will have access to ongoing professional development and mentorship opportunities. This is a customer-facing role that requires excellent interpersonal skills, a passion for delivering high-quality solutions, and a commitment to operational excellence.
Our client is recognized as an innovative industry leader, consistently setting high standards for technical excellence and customer satisfaction. Employees benefit from a strong company culture that values collaboration, integrity, and professional growth. If you are seeking a dynamic role in an organization known for its commitment to employee success, this Technical Support Engineer opportunity is ideal for you. Apply today by clicking the job application button to take the next step in your career.
Technical Support Engineer - Summary- Full-time Technical Support Engineer role within a leading digital technology organization
- Customer-facing and collaborative work environment
- Opportunity to develop expertise with ServiceNow and other advanced technologies
- Position offers long-term professional growth and development
- Manage and resolve complex technical issues for client partners and customers
- Develop subject matter expertise in the customer support department
- Mentor and guide junior support team members in various technologies
- Gain and maintain a strong understanding of the ServiceNow platform
- Communicate effectively with customers to deliver solutions and ensure satisfaction
- Troubleshoot technical issues involving Java, JavaScript, AJAX, AngularJS, CSS, XML, HTML, and XHTML
- Work with relational databases such as MySQL and Oracle
- Administer servers including Linux, Unix, or Microsoft Server
- Support bi-directional automated integrations between systems
- Demonstrate strong interpersonal and problem-solving skills in a collaborative setting
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 11 consecutive years
- Company with 20+ years of industry experience
- Minimum 3+ years of experience supporting external customers with technical troubleshooting
- At least 3 years of experience writing and debugging object-oriented code in Java and JavaScript
- Experience with dynamic HTML components including AJAX, JavaScript, AngularJS, CSS, XML, HTML, and XHTML
- Experience working with relational databases, such as MySQL or Oracle
- Server administration experience (Linux, Unix, or Microsoft Server)
- Direct experience with ServiceNow platforms required
- Experience supporting bi-directional automated integrations between two systems
- Strong interpersonal and communication skills required
- Proven track record of troubleshooting and resolving complex technical issues
- Ability to mentor and collaborate with junior team members
- Passion for delivering outstanding customer support and service
- Quick learner with a strong aptitude for mastering new technologies
- Excellent problem-solving and critical thinking abilities
- Effective communicator who thrives in a team-oriented, fast-paced environment
- Work with an award-winning company with a reputation for excellence in staffing and talent management
- Join a team committed to continuous improvement and innovation
- Benefit from a positive working environment, professional development, and long-term growth opportunities
- Located in an area known for its vibrant tech industry and quality of life
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your technical support career, click the job application button and apply today!