Technical Support Analyst
Location: ,
Job Type: Contract
Company: Nextech
Category: Support Analyst
Job Description Apply Now
Technical Support Analyst
We are seeking a dedicated and detail-oriented Technical Support Analyst to join our team on a full-time, onsite basis in Memphis, TN. The Technical Support Analyst will play a vital role in supporting real-time location systems (RTLS) and asset tracking operations. This position is ideal for individuals who are passionate about technical troubleshooting, operational support, and contributing to the efficient use of technology in a fast-paced setting. As a Technical Support Analyst, you will be responsible for ensuring the accurate monitoring and maintenance of tracking devices and safety systems, as well as providing responsive support to staff regarding badge usage and asset tracking tools.
As a Technical Support Analyst, you will work closely with staff to maintain the integrity of RTLS hardware and software components, oversee badge assignments, and ensure the seamless operation of equipment tracking systems. Your attention to detail and ability to follow structured processes will be essential in maintaining accurate records and supporting the organization's safety and operational goals. The Technical Support Analyst role provides an excellent opportunity for career growth and skill development in a technology-driven environment.
Memphis, TN offers a vibrant professional community and a supportive environment for technology professionals, making it an excellent location for advancing your career as a Technical Support Analyst. If you are looking to make a meaningful impact in a hands-on role, we encourage you to apply by clicking the job application button below.
Technical Support Analyst - Summary- Key contributor to RTLS and asset tracking operations
- Supports onsite staff with technical troubleshooting and operational assistance
- Responsible for monitoring, maintaining, and documenting badge and equipment tracking systems
- Ensures the accurate deployment and functioning of safety systems for personnel
- Provides day-to-day technical support and troubleshooting for tracking devices
- Monitor and replace batteries in tracking devices and safety badges to ensure uninterrupted operation
- Check the performance and status of RTLS hardware across assigned areas
- Assign, track, and document the distribution and use of staff safety badges
- Review badge activity, address issues with inactive or unused devices, and ensure all badges are accounted for
- Collect and redeploy unused badges as needed
- Tag and track organizational equipment and assets using established tracking systems
- Execute routine system checks to confirm proper device functionality
- Provide timely support to staff regarding badge-related inquiries, replacements, and technical troubleshooting
- Maintain comprehensive documentation of assignments, updates, and system activity within the tracking platform
- Competitive salary commensurate with experience and qualifications
- Comprehensive benefits package available to full-time employees
- Opportunities for professional growth and advancement within the organization
- Supportive team environment with ongoing training and development resources
- High school diploma or associate degree required
- Minimum of 1-3 years of experience in technical support, asset tracking, healthcare support, or a related field
- Hands-on experience working with hardware devices such as tags, badges, or sensors
- Demonstrated attention to detail and ability to adhere to structured processes
- Basic troubleshooting and problem-solving skills
- Strong verbal and written communication skills for both technical and non-technical audiences
- Excellent organizational and time management abilities
- Familiarity with RTLS systems or asset tracking platforms is highly desirable
- Experience working in healthcare or clinical environments is a plus
- Exposure to tracking dashboards or reporting tools adds value
- Self-motivated, proactive, and capable of managing multiple tasks efficiently
- Strong interpersonal skills to collaborate with team members and support staff effectively
- This is a full-time, onsite position offering hands-on experience with leading RTLS technologies
- The organization is committed to providing a safe, inclusive, and supportive work environment
- Applicants interested in the Technical Support Analyst role are encouraged to apply by clicking the job application button below
- We are an Equal Opportunity Employer and value diversity in our workforce
If you are ready to take the next step in your technical support career and make a meaningful contribution in a dynamic setting, we invite you to apply for the Technical Support Analyst position today. Click the job application button to submit your resume and join a team that values your expertise and commitment to operational excellence.