Supply Chain Application Support Specialist
Location: Boston, MA
Job Type: Contract
Company: IDR
Category: Systems Engineering
Job Description Apply Now
The Supply Chain Application Support Specialist plays a key role in maintaining, supporting, and optimizing enterprise supply chain systems for organizations operating within the logistics and enterprise systems sector. This position is responsible for ensuring the seamless operation and ongoing improvement of supply chain applications, with a focus on system integrity, process efficiency, and user enablement. The ideal candidate will work closely with departmental teams to resolve issues, lead system integrations, and drive the adoption of new technologies that support business goals. The role offers ample opportunities for professional growth within a dynamic environment focused on delivering reliable system support and operational excellence.
Supply Chain Application Support Specialist - SummaryAs a Supply Chain Application Support Specialist, you will be responsible for delivering steady-state support for supply chain software systems, with a strong emphasis on system stability, data security, and continuous improvement. You will leverage extensive experience with platforms such as PeopleSoft MMIS and GHX to manage application integrations, upgrades, and enhancements. By analyzing supply chain processes, you will identify opportunities for automation and recommend process improvements, ensuring that the organization remains at the forefront of supply chain technology best practices. Your expertise will contribute to the delivery of accurate and actionable reports for informed decision-making, while also supporting and training end users to maximize their effectiveness with the systems in place.
Duties & Responsibilities- Provide ongoing support and maintenance for supply chain applications, ensuring operational stability and data integrity.
- Lead integration projects, system testing, and the implementation of upgrades and enhancements to supply chain software systems.
- Develop and maintain user documentation, and deliver training sessions to assist departmental staff with system-related issues.
- Manage procurement system databases, optimizing performance and generating detailed reports for supply chain decision-makers.
- Analyze and assess supply chain processes to identify automation opportunities and suggest process improvements for increased efficiency.
- Collaborate with cross-functional teams to resolve technical issues and support the seamless operation of enterprise resource planning systems.
- Ensure strict adherence to data security protocols and best practices in all aspects of supply chain systems management.
- Competitive compensation packages reflecting industry standards and experience level.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Access to additional perks such as an Employee Stock Ownership Program (ESOP) and other unique organizational benefits.
- Opportunities for professional development and advancement within a respected industry leader.
- Support from a dedicated engagement manager focused on employee success and satisfaction.
- Minimum of 5 years of experience working with supply chain systems or in a related field, demonstrating progressive responsibility.
- Proven expertise with PeopleSoft MMIS and GHX platforms, including system support and integration experience.
- Strong analytical skills, with the ability to collect, interpret, and synthesize data from multiple sources for reporting and process improvement.
- Comprehensive knowledge of Enterprise Resource Planning (ERP) systems, with a preference for PeopleSoft proficiency.
- Excellent interpersonal and communication skills, enabling effective collaboration with technical and non-technical stakeholders.
- Demonstrated ability to develop user documentation and deliver targeted training to end users.
- A commitment to maintaining data integrity and confidentiality in all system operations.
- Detail-oriented, analytical, and passionate about process improvement within supply chain management.
- Experienced in both technical system support and user-facing training or documentation development.
- Adept at managing multiple priorities and delivering results in a fast-paced, technology-driven work environment.
- Proactive in identifying system enhancement opportunities and facilitating the implementation of innovative solutions.
- Collaborative team player, able to communicate complex technical concepts to a variety of audiences.
- Work location provides access to a vibrant business community, offering ample resources and networking opportunities within the logistics and enterprise systems industry.
- The organization is recognized for its commitment to employee development, engagement, and long-term career growth.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The organization is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, employees are invited to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject applicants to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your career as a Supply Chain Application Support Specialist, apply now by clicking the job application button and join a team dedicated to innovation and excellence in supply chain system support.