Social Care Navigator (CHW)
Location: Syracuse, NY
Job Type: Contract
Company: Tangelo
Salary: $24.00 ? $27.00 per hour
Category: Navigation
Job Description Apply Now
Social Care Navigator (CHW) Job Description
At Tangelo, our mission is to improve access to nutritious and delicious food for low-income families and individuals facing chronic conditions. As a Social Care Navigator (CHW), you will play a crucial role in supporting our members, particularly those experiencing social, behavioral, or environmental challenges that impact their overall well-being. Our organization partners with insurance companies, government agencies, universities, non-profits, and employers to provide subsidized, medically tailored meals and healthy grocery deliveries, ultimately making a real difference in the lives of our members.
As a Social Care Navigator (CHW), you will leverage your expertise in motivational interviewing and your understanding of community-based resources to guide members toward their health, housing, nutrition, and personal goals. This position is designed for individuals who are passionate about health equity, social care, and empowering people to build confidence as they navigate complex care journeys.
In this contract role, you will work closely with members remotely, providing structured outreach by phone, text, or video. Your responsibilities will include identifying and referring individuals to essential local resources, collaborating with internal teams, and accurately documenting care plans. This position offers the opportunity to make a tangible impact every day, as you help members overcome barriers and celebrate meaningful progress in their lives.
Tangelo is committed to fostering a transparent and equitable hiring process. We are dedicated to building a diverse team and providing equal employment opportunities to all applicants and employees. Read on to learn more about the Social Care Navigator (CHW) role and discover how you can contribute to our mission by applying today.
Social Care Navigator (CHW) - Summary- Support members facing social, behavioral, or environmental barriers to health and well-being.
- Utilize motivational interviewing to empower members to set and achieve goals.
- Guide individuals to appropriate community resources and services for their needs.
- Collaborate with internal teams to provide seamless, member-centered care.
- Document interactions and care plans using digital platforms.
- Role is contract-based with a 35-hour work week.
- Apply motivational interviewing techniques to build trust and support positive change.
- Conduct structured outreach to members via phone, text, or video.
- Assess member needs and provide personalized referrals to resources such as food assistance, housing support, transportation, and behavioral health services.
- Work collaboratively with team members including Dietitians, Member Support, and Clinical Partners for continuity of care.
- Accurately document all member interactions, care plans, and progress in internal systems.
- Consistently follow up with members to monitor progress, address barriers, and provide encouragement.
- Deliver care that is trauma-informed, culturally responsive, and grounded in empathy and respect.
- Competitive compensation discussed during the interview process, based on market data and individual qualifications.
- Transparency in compensation and benefits is a priority; details will be disclosed in the initial interview.
- Benefits are available for full-time employees, including unlimited PTO, medical, dental, vision, employer-paid insurance, access to wellness programs, paid parental leave, and more.
- Remote-first work environment with company-provided technology for employees.
- Minimum of 2 years' experience in care navigation, social work, health coaching, behavioral health, or a related support role.
- Community Health Worker (CHW) certification is a plus.
- Proficiency in motivational interviewing or similar approaches that facilitate positive change.
- Familiarity with Medicaid, SNAP, public housing, or behavioral health services preferred.
- Experience supporting low-income individuals or those with chronic health conditions.
- Comfortable working remotely and utilizing digital tools such as CRM or EHR for documentation.
- Willingness to travel occasionally for in-person training as needed.
- Empathetic, culturally sensitive, and skilled in active listening and motivational interviewing.
- Organized and detail-oriented, with strong documentation skills using digital platforms.
- Adaptable and proactive in problem-solving and supporting member needs.
- Demonstrates commitment to health equity and social care improvement.
- Values diversity and inclusion, contributing to a collaborative team environment.
- Please take your time with your application; all submissions are carefully reviewed, and every candidate will receive an update on their status.
- Do not contact support or recruiting teams directly for updates; all communication will come from official channels.
- Tangelo will never request payment or sensitive personal information during the application process.
- All legitimate offers are preceded by an interview process managed by our Talent Acquisition team.
- If you are passionate about making a difference in social care, we encourage you to apply, even if you do not meet all qualifications.
- Tangelo is proud to be an Equal Employment Opportunity employer and is committed to building an inclusive, diverse workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, citizenship or immigration status, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.
Ready to start your journey with Tangelo as a Social Care Navigator (CHW)? Click the job application button now to apply and join a team dedicated to improving health and well-being for underserved communities.