Social Care Navigator
Location: New York, NY
Job Type: Contract
Company: Tangelo
Salary: $24.00 ? $27.00 per hour
Category: Navigation
Job Description Apply Now
Social Care Navigator – Spanish Speaking
Tangelo is seeking a dedicated Social Care Navigator to support individuals facing social, behavioral, or environmental challenges impacting their health and well-being. As a Social Care Navigator, you will play a pivotal role in connecting members with essential services and guiding them on their journey to improved health outcomes. This position is particularly focused on serving Spanish-speaking members and requires fluency in Spanish. The Social Care Navigator role offers a unique opportunity to make a direct impact through Motivational Interviewing, personalized support, and collaboration with a passionate, mission-driven team. This is a contract-based, full-time role designed for those who thrive in a remote-first work environment and are committed to advancing health equity for vulnerable populations.
At Tangelo, we are deeply committed to improving access to nutritious food and health resources for low-income families and individuals living with chronic conditions. Through innovative partnerships with insurance companies, governments, universities, non-profits, and employers, our platform provides subsidized, medically tailored meals and healthy grocery deliveries at reduced or free costs. Joining Tangelo as a Social Care Navigator means being part of a community that values empathy, transparency, and diversity, and strives to create lasting positive change in the lives of those we serve.
Social Care Navigator - Summary- Serve as a trusted resource for members, especially those facing barriers related to social determinants of health.
- Utilize Motivational Interviewing techniques to empower members and support their health, housing, nutrition, and personal goals.
- Fluency in Spanish is required to effectively support our Spanish-speaking member population.
- Collaborate with a multidisciplinary team to ensure continuity and quality of care.
- Remote-first employment with occasional in-person meetings for training and team collaboration.
- Build trustful relationships with members by applying Motivational Interviewing strategies, fostering empowerment and self-efficacy.
- Conduct structured outreach through phone, text, or video to assess member needs and provide tailored support.
- Identify community and governmental resources, such as food assistance, housing programs, transportation, and behavioral health services, and refer members appropriately.
- Work collaboratively with internal teams, including Dietitians, Member Support, and Clinical Partners, ensuring seamless handoffs and integrated care plans.
- Accurately document all member interactions, goals, and progress using Tangelo’s internal systems.
- Consistently follow up with members to monitor progress, remove obstacles, and celebrate achievements.
- Deliver trauma-informed, culturally responsive care grounded in empathy and respect for all members.
- Compensation aligned with market data and determined by knowledge, skills, and experience.
- Full-time employees are eligible for competitive compensation, unlimited PTO, 11 public holidays, and comprehensive medical, dental, and vision insurance with options for selected states.
- Additional benefits include Health Savings Account (HSA) options, employer-paid Life and Accidental Death & Dismemberment Insurance, access to health and wellness programs, paid parental leave, 401k plan, company-provided MacBook, and a remote-first work environment.
- Details of compensation and benefits are transparently discussed during the interview process to ensure fairness and clarity for all candidates.
- Minimum of 2 years’ experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or a related support role.
- Community Health Worker certification is considered an asset.
- Fluency in Spanish (required).
- Demonstrated skill in Motivational Interviewing or similar change-supportive methodologies.
- Familiarity with public health and social service systems such as Medicaid, SNAP, public housing, and behavioral health services.
- Experience supporting low-income individuals or those living with chronic health conditions.
- Comfort with remote work and proficiency in using digital tools, including CRM and EHR systems, for documentation and communication.
- Willingness to participate in occasional in-person training sessions as needed.
- A compassionate, empathetic communicator who excels at building trust and rapport with diverse populations.
- Proactive, organized, and adept at managing multiple responsibilities in a remote setting.
- Demonstrates cultural competence and a commitment to trauma-informed care.
- Fluent in Spanish and comfortable navigating conversations about sensitive health and social issues.
- Driven to make a meaningful impact in the lives of individuals and communities facing health disparities.
- Tangelo is committed to transparent and equitable hiring practices; all applicants will receive updates on their application status.
- Beware of job scams: Tangelo will never request payment, financial information, or personal details such as Social Security numbers during the application process. Official communication will only come from the jointangelo.com domain.
- Equal Employment Opportunity Statement: Tangelo is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- Our mission-driven culture emphasizes diversity, equity, and inclusion in all aspects of employment and service delivery.
If you are excited by the opportunity to make a difference as a Social Care Navigator, and you meet the qualifications outlined above, we encourage you to apply today by clicking the job application button. Your unique skills and life experiences are valued here, and we look forward to considering your application as we work together to advance health equity and support our community.