Six Sigma Black Belt CRM Consultant
Location: Brentwood, TN
Job Type: Contract
Company: Nextech
Category: Six Sigma BB - CRM Consultant
Job Description Apply Now
Six Sigma Black Belt (BB) CRM ConsultantAs a Six Sigma Black Belt (BB) CRM Consultant, you will play a critical role in driving process improvements and operational excellence across enterprise-level Customer Relationship Management (CRM) systems. This position is designed for professionals who are passionate about leveraging Lean Six Sigma methodologies to enhance business processes, optimize workflow efficiency, and elevate customer experiences. The Six Sigma Black Belt CRM Consultant works collaboratively across multidisciplinary teams, utilizing data-driven approaches to deliver sustainable, measurable business outcomes. This is a dynamic opportunity for those who excel in project leadership, stakeholder engagement, and strategic process transformation within complex organizational environments.
In this role, you will be responsible for evaluating existing CRM-related business processes, identifying opportunities for improvement, and leading initiatives that streamline operations. By working closely with business, technology, and operational leaders, you will facilitate workshops, mentor project teams, and implement standardized processes that drive efficiency, improve data quality, and support organizational goals. Your expertise in Lean Six Sigma Black Belt practices will be essential in guiding cross-functional teams through value stream mapping, process mapping, root cause analysis, and the development of key performance indicators to ensure long-term process sustainability.
The Six Sigma Black Belt CRM Consultant position offers the opportunity to contribute to high-impact projects, present findings and recommendations to executive leadership, and shape the future of CRM-driven business transformation. If you are a results-oriented professional with a track record of leading operational excellence initiatives, this role provides a platform to showcase your skills and make a significant impact within a large, complex organization. The role is open to experienced professionals seeking either full-time or contract employment, depending on organizational needs.
Six Sigma Black Belt CRM Consultant - Summary- Lead enterprise-wide Lean Six Sigma initiatives focused on CRM process improvement and operational excellence.
- Collaborate with business, technology, and functional teams to optimize CRM-enabled workflows.
- Utilize advanced data analytics and standardized methodologies to drive strategic business outcomes.
- Lead and facilitate complex Lean Six Sigma DMAIC projects, employing root cause analysis, value stream mapping, process mapping, statistical analysis, and control planning.
- Analyze CRM-enabled business processes to identify inefficiencies and propose actionable improvements.
- Work with stakeholders across various departments, including business operations, customer service, sales, finance, and IT, to define and prioritize process improvement initiatives.
- Develop comprehensive project charters, business cases, risk assessments, implementation plans, and communication strategies for successful project execution.
- Leverage CRM data and operational metrics to validate improvement opportunities and measure process effectiveness.
- Design and implement standardized workflows to enhance data quality, reduce manual tasks, and improve customer satisfaction.
- Facilitate process improvement workshops and training sessions for stakeholders.
- Mentor project teams and business partners on Lean Six Sigma tools and continuous improvement best practices.
- Establish KPIs, dashboards, governance structures, and sustainment plans to ensure the long-term success of implemented solutions.
- Prepare and deliver project updates, impact analyses, and recommendations to executive leadership.
- Competitive compensation packages commensurate with experience and qualifications.
- Comprehensive benefits offerings, which may include health insurance, retirement plans, paid time off, and professional development opportunities.
- Opportunities for career advancement and ongoing training in Lean Six Sigma and CRM technologies.
- Bachelor's degree in Business, Information Systems, Engineering, Operations, Analytics, or a related field, or equivalent professional experience.
- Lean Six Sigma Black Belt certification from an accredited organization is required.
- Minimum of five years' experience in process improvement, operational excellence, quality, or business transformation roles.
- Hands-on experience with leading enterprise CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle CX, HubSpot, or similar systems.
- Proven knowledge of CRM business processes, including case management, customer service workflows, onboarding, customer data management, and performance reporting.
- Strong analytical skills, including expertise in KPI development, variance analysis, root cause analysis, and benefits tracking.
- Demonstrated ability to lead cross-functional teams and influence decision-makers across multiple business units.
- Excellent verbal and written communication skills, with experience presenting to executive audiences.
- Ability to manage multiple projects in a dynamic environment while balancing competing priorities.
- Previous experience supporting CRM platform implementations, optimizations, or post-deployment process enhancements.
- Background in Agile methodologies, project portfolio management, business process management, or organizational change management is advantageous.
- Familiarity with CRM integrations, workflow automation, reporting technologies, AI-enabled service capabilities, or customer data governance.
- Experience working within regulated or operationally complex industries is a plus.
- Advanced proficiency in data analysis tools such as Excel, Power BI, Tableau, SQL, Minitab, or similar platforms.
- The Six Sigma Black Belt CRM Consultant role is open to experienced professionals seeking challenging and rewarding opportunities in process improvement and CRM transformation.
- The position supports a collaborative, innovative, and inclusive work environment focused on continuous improvement.
- Applicants are encouraged to highlight their experience with Lean Six Sigma, CRM systems, and cross-functional leadership on their resumes.
- If you are enthusiastic about driving impactful change through data-driven process optimization, please submit your application by clicking the job application button. Qualified candidates will be contacted for further discussion.