ServiceNow Developer
Location: Athens, GA
Job Type: Contract
Company: IDR
Category: 3rd Party Applications
Job Description Apply Now
ServiceNow Developer positions offer a dynamic opportunity to play a crucial role in the ongoing development, configuration, and optimization of ServiceNow platforms for leading organizations. As a ServiceNow Developer, you will be instrumental in driving innovative solutions that enhance both user experience and business processes by leveraging your deep technical expertise and commitment to best practices within the ServiceNow ecosystem. This full-time, remote role is ideal for professionals seeking to maximize their impact within a collaborative, forward-thinking environment.
The ServiceNow Developer will support and expand existing ServiceNow implementations, guiding reimplementation efforts while ensuring seamless integration with business needs. Your primary objective is to execute a development backlog by rapidly assimilating current requirements, building, testing, and deploying effective solutions. Additionally, you will focus on improving self-service capabilities for end users, particularly by enhancing Service Portal and Employee Center experiences as well as the Service Catalog offerings.
Key responsibilities for the ServiceNow Developer role include maintaining and governing Knowledge Base structures, ensuring all information is accurate, accessible, and well-categorized. You will also be responsible for designing and implementing robust integrations and reporting functionalities, facilitating the alignment of the platform with ongoing business requirements. By adhering to ServiceNow best practices, including workflow customization, client scripts, business rules, UI policies, and integration protocols like REST and SOAP, you will contribute to the integrity and scalability of the organization’s ServiceNow environment.
This opportunity is particularly suited for individuals with direct experience in ServiceNow platform implementations, including full platform rollouts, major module deployments, or system migrations. Candidates should have a minimum of five years of hands-on experience as a ServiceNow Developer or Administrator, demonstrating a proven track record in both IT Service Management (ITSM) and Customer Service Management (CSM) modules. Familiarity with Human Resources Service Delivery (HRSD) and Configuration Management Database (CMDB) is also highly desirable.
Joining this team provides access to a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as participation in an Employee Stock Ownership Program. You will be part of an organization with over 25 years of industry experience, recognized for its commitment to both clients and talent through multiple awards. Dedicated engagement managers are available to support your success and professional growth throughout your tenure.
As a ServiceNow Developer, you will thrive within a culture that values innovation, collaboration, and continuous improvement. This remote position offers flexibility and the chance to work alongside industry leaders, making it an exceptional opportunity for professionals eager to advance their careers in ServiceNow development while contributing to transformative technology solutions.
ServiceNow Developer - Summary- Full-time, remote position focused on ServiceNow platform development and optimization.
- Key player in the ongoing improvement and expansion of ServiceNow implementations for leading organizations.
- Opportunity to work in a flexible, innovative, and collaborative environment committed to professional growth.
- Support and develop existing ServiceNow implementations while guiding reimplementation efforts.
- Execute development backlogs by onboarding to current requirements and delivering solutions.
- Enhance Service Portal and Employee Center user experiences, as well as Service Catalog offerings.
- Maintain and govern Knowledge Base structures for accuracy and usability.
- Design and implement integrations and reporting aligned with business needs.
- Adhere to ServiceNow best practices, including workflow customization, client scripts, business rules, and UI policies.
- Utilize integration protocols such as REST and SOAP for seamless platform connectivity.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program participation.
- Access to industry-leading organizational resources and support.
- Minimum of 5+ years of hands-on experience as a ServiceNow Developer or Administrator.
- Direct experience with ServiceNow platform implementations, including rollouts, module deployments, or migrations.
- Expertise in ITSM (Incident, Problem, Change, Knowledge, and Catalog/Request Management).
- Proficiency in CSM (Customer Service Management), HRSD (Human Resources Service Delivery), and CMDB.
- Strong understanding of ServiceNow best practices and integration protocols.
- Detail-oriented and analytical problem solver with a passion for optimizing user experiences through technology.
- Proactive self-starter who thrives in fast-paced, collaborative settings.
- Excellent communication skills and a commitment to continuous learning.
- Track record of successful ServiceNow development projects.
- Organization recognized for excellence with multiple industry awards and a strong commitment to employee success.
- Full-time remote role offers flexibility and the ability to contribute from any location.
- Supportive culture fostered by dedicated engagement managers and industry expertise.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are a skilled ServiceNow Developer seeking a remote, full-time opportunity with a leading organization, we encourage you to apply now by clicking the job application button to take the next step in your career.