ServiceNow Business Analyst (ServiceNow BA)
Location: Austin, TX
Job Type: Contract
Company: IDR
Category: Business Analysis
Job Description Apply Now
The ServiceNow Business Analyst (ServiceNow BA) is a critical role tasked with supporting the implementation, optimization, and continual improvement of ServiceNow platforms within the utilities and energy sector. As a ServiceNow Business Analyst, you will play a pivotal part in streamlining business processes, enhancing platform integrations, and ensuring that technology solutions are fully aligned with organizational objectives. This position is ideal for professionals with deep expertise in business analysis, extensive experience with the ServiceNow ecosystem, and a strong background in quality assurance and IT service management. The opportunity is remote and offers the chance to join a recognized leader in the industry, providing exposure to complex projects in a dynamic and collaborative environment.
As a ServiceNow Business Analyst (ServiceNow BA), you will be responsible for leading requirements gathering, analyzing operational needs, and supporting the development and integration of ServiceNow modules. Your expertise will directly contribute to the organization's ability to leverage ServiceNow functionalities, such as ITOM, ITSM, Employee Center, and SPM, to drive efficiency and support technology maturity. You will work closely with stakeholders across business and technical teams, ensuring that all requirements are captured, documented, and translated into actionable deliverables.
In this role, you will also evaluate existing systems and processes for efficiency and ROI, identifying opportunities to implement ServiceNow upgrades and improvements. Post-implementation, you will provide ongoing support through incident resolution, functional training, and platform growth initiatives. Your proficiency in Agile and Waterfall methodologies, data integration, and process modeling will be essential in ensuring successful project outcomes.
This position offers a comprehensive benefits package, competitive compensation, and the chance to work with a company recognized for its dedication to employee success and industry leadership. If you are passionate about driving technology transformation and delivering impactful business solutions, we encourage you to apply for the ServiceNow Business Analyst (ServiceNow BA) position today by clicking the job application button.
ServiceNow Business Analyst (ServiceNow BA) - Summary- Lead business analysis efforts for ServiceNow platform implementations, focusing on process optimization and system integrations.
- Act as a liaison between business stakeholders and development teams, ensuring clear communication and alignment of project goals.
- Drive organizational growth by leveraging the full capabilities of ServiceNow modules and ensuring technology maturity.
- Support post-implementation activities and ongoing platform enhancements to maximize value and user adoption.
- Provide advanced business analysis and quality assurance support for ServiceNow modules including IT Operations Management (ITOM), IT Service Management (ITSM), Employee Center, and Strategic Portfolio Management (SPM).
- Lead and facilitate requirements gathering sessions with stakeholders to identify business needs, operational goals, and system objectives.
- Develop detailed models, use cases, process flows, and technical specifications to guide software development and integration initiatives.
- Evaluate current systems for efficiency and return on investment, identifying opportunities for ServiceNow upgrades and process improvements.
- Support post-implementation activities, including incident resolution, user training, and ongoing platform optimization.
- Collaborate with cross-functional teams to ensure successful project delivery within established timelines and quality standards.
- Analyze data for reports, presentations, and process documentation to support business decision-making and continuous improvement.
- Competitive compensation package designed to attract top ServiceNow Business Analyst (ServiceNow BA) talent.
- Comprehensive benefits, including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program, fostering a sense of ownership and long-term commitment.
- Recognition for excellence, including multiple industry awards and a proven track record of employee satisfaction.
- Dedicated engagement manager committed to supporting your professional growth and success.
- Minimum of 8 years of experience in business analysis supporting the Software Development Lifecycle (SDLC) across Agile and Waterfall methodologies.
- Strong knowledge of ITIL service management frameworks and software testing best practices.
- Demonstrated expertise in data integration, solution design, data integrity, and analytics.
- Proficiency in importing, exporting, and analyzing data for a variety of business needs, including reporting and process modeling.
- Experience leading requirements gathering sessions, developing process models, and creating comprehensive documentation.
- A proactive ServiceNow Business Analyst (ServiceNow BA) with a strategic mindset and a passion for technology-driven transformation.
- Exceptional communicator who excels at bridging the gap between business stakeholders and technical teams.
- Analytical thinker with a strong attention to detail and a commitment to quality assurance.
- Experienced in managing complex projects within the ServiceNow platform and delivering measurable results.
- Thrives in a collaborative, fast-paced environment and is adaptable to changing business needs.
- The ServiceNow Business Analyst (ServiceNow BA) opportunity is remote, supporting a leading organization in the utilities and energy sector.
- Be part of a company with more than 25 years of experience and a strong reputation in the industry.
- Enjoy working in a supportive environment that values diversity, inclusion, and professional development.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- The company is subject to governmental recordkeeping and reporting requirements for civil rights laws and invites voluntary self-identification of race, ethnicity, gender, and veteran status in accordance with applicable laws.
If you are ready to advance your career as a ServiceNow Business Analyst (ServiceNow BA), apply now by clicking the job application button and join a team that is shaping the future of technology in the utilities and energy sector.