ServiceNow Business Analyst
Location: Brentwood, TN
Job Type: Contract To Hire
Company: IDR
Category: All Other
Job Description Apply Now
The ServiceNow Business Analyst plays a critical role in supporting enterprise IT Service Management (ITSM) environments through the comprehensive management and optimization of the ServiceNow platform. As organizations increasingly rely on digital solutions to streamline operations, the ServiceNow Business Analyst is pivotal in ensuring that the platform is effectively configured, managed, and enhanced to meet evolving business needs. In this full-time opportunity, you will serve as the primary owner of the ServiceNow platform, focusing on maximizing its performance, scalability, and alignment with strategic goals across a rapidly growing healthcare organization. This role provides a unique opportunity to partner with IT leadership, support teams, and business stakeholders, driving continuous improvement and acting as a subject matter expert for ServiceNow within the enterprise.
As a ServiceNow Business Analyst, your primary responsibilities will include troubleshooting and resolving technical issues within the platform, identifying root causes, and implementing sustainable solutions. You will leverage your expertise to configure and modify ServiceNow workflows, forms, and functionalities, ensuring they support the operational requirements of various departments. Your analytical skills will be essential as you examine platform data, generate meaningful reports, and identify trends or inefficiencies that may impact business operations. By translating data insights into actionable recommendations, you will play a key role in optimizing the ServiceNow platform and enhancing overall organizational efficiency.
The ServiceNow Business Analyst position requires a strong background in ServiceNow administration, configuration, or platform support, going beyond end-user experience. You should be proficient in troubleshooting technical issues and capable of implementing changes that improve system functionality and user experience. Familiarity with ITSM processes and ticketing systems is crucial, as is the ability to manage multiple projects and priorities in a dynamic, fast-paced environment. You will collaborate closely with IT leaders, support teams, and business users to prioritize platform enhancements and ensure that ServiceNow continues to drive value for the organization.
Working in this role offers the opportunity to join an industry-leading organization known for its commitment to innovation and excellence. You will benefit from a competitive compensation package, a comprehensive suite of benefits including medical, dental, and vision coverage, and the chance to participate in programs that support your professional growth and long-term career development. The organization is recognized for its supportive culture, dedicated leadership, and longstanding reputation for employee satisfaction. As a ServiceNow Business Analyst, you will have a tangible impact on the organization's ongoing expansion and ability to deliver high-quality services to clients and stakeholders nationwide.
Join a dynamic team where your technical and analytical expertise will be valued. The ServiceNow Business Analyst position is ideal for professionals seeking to make a difference within a high-growth environment while advancing their careers in enterprise ITSM and digital transformation. Apply now by clicking the application button to take the next step in your career journey.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.
ServiceNow Business Analyst - Summary- Primary platform owner and subject matter expert for ServiceNow within a large healthcare organization
- Drives platform configuration, optimization, and continuous improvement initiatives
- Collaborates across IT and business departments to ensure ServiceNow aligns with operational goals
- Act as the primary owner and administrator of the ServiceNow platform
- Ensure optimal platform performance, scalability, and security
- Troubleshoot and resolve technical issues, identifying root causes and implementing long-term solutions
- Configure and modify ServiceNow workflows, forms, and functionalities to meet evolving business needs
- Analyze and interpret platform data and reports to identify trends, inefficiencies, and improvement opportunities
- Collaborate with IT leadership, support teams, and business stakeholders to prioritize and implement platform enhancements
- Translate analytical insights into actionable business recommendations
- Support end users and provide training as needed to maximize platform adoption and usability
- Competitive compensation package
- Comprehensive benefits including medical, dental, and vision coverage
- Access to employee stock ownership programs (ESOP) and life insurance
- Participation in an award-winning workplace recognized for employee satisfaction
- Demonstrated hands-on experience in ServiceNow administration, configuration, or platform support
- Proven ability to troubleshoot and resolve technical issues in ServiceNow
- Strong understanding of ITSM processes and ticketing systems
- Experience with platform data analysis and reporting
- Ability to manage multiple priorities in a fast-paced, high-growth environment
- Strong collaboration and communication skills
- Detail-oriented and highly organized professional with expertise in ServiceNow and ITSM
- Strong analytical mindset, able to identify and act on opportunities for process and platform improvement
- Able to balance technical configuration work with business analysis and stakeholder engagement
- Driven by a desire to help organizations scale and improve through digital transformation
- Opportunity to work with a rapidly expanding healthcare organization leveraging the latest ITSM technologies
- Exposure to a collaborative, innovative work culture with strong support for professional development
- Join a team recognized for excellence in client and talent engagement on a national scale
- Take the next step in your ServiceNow and ITSM career—apply today by clicking the application button