ServiceNow Analyst
Location: Rochester, MN
Job Type: Contract
Company: IDR
Category: Systems Engineering
Job Description Apply Now
ServiceNow Analyst
Join a leading organization as a ServiceNow Analyst, where you will play a pivotal role in supporting IT operations and delivering high-quality technical assistance through the ServiceNow platform. This full-time opportunity is ideal for individuals who excel at analyzing complex issues, providing exceptional customer service, and collaborating with technical teams to resolve a variety of IT challenges. As a ServiceNow Analyst, you will be critical to ensuring the smooth operation of business applications and maintaining high standards of client satisfaction. Working in a team-oriented environment, you will leverage your problem-solving skills and technical expertise to triage, resolve, and escalate technical support tickets while contributing to the ongoing improvement of IT processes and systems.
As a ServiceNow Analyst, you will be responsible for handling a diverse range of ServiceNow tickets, focusing on applications supported by the Image Management Systems unit. You will work closely with technical staff, receive ongoing training, and contribute to problem-solving initiatives that drive efficiency and effectiveness across the IT department. Your role will require you to operate independently, demonstrate attention to detail, and maintain a strong focus on delivering results. The position offers the opportunity to gain experience within an industry-leading company recognized for its supportive culture and commitment to employee growth.
This is a contract role with the potential for extension, offering competitive compensation and a comprehensive benefits package. If you have a passion for IT support and are eager to advance your career in a dynamic, collaborative environment, we encourage you to apply for the ServiceNow Analyst position today by clicking the job application button.
ServiceNow Analyst - Summary- Serve as a primary point of contact for ServiceNow ticket triage and resolution.
- Collaborate with technical teams to address and resolve issues related to Image Management Systems applications.
- Deliver high-quality customer service and uphold organizational standards.
- Operate efficiently and independently to meet or exceed performance expectations.
- Participate in a contract position with the possibility of extension based on performance and organizational needs.
- Triage and resolve incoming ServiceNow tickets, ensuring timely and effective solutions for end users.
- Work in partnership with unit technical staff to facilitate training and collaborative problem-solving.
- Maintain clear and professional communication with customers to address technical inquiries and support requests.
- Represent the interests and standards of the IT unit in all customer and team interactions.
- Document resolutions and contribute to knowledge base articles to foster continuous improvement.
- Independently manage workload and prioritize tasks to maximize productivity and service delivery.
- Competitive compensation aligned with industry standards for ServiceNow Analyst roles.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Access to an Employee Stock Ownership Program (ESOP) for long-term financial growth.
- Opportunities for advancement within an organization recognized for its commitment to employee satisfaction and development.
- Recognition as a Best of Staffing® Client and Talent Award winner for multiple years.
- Bachelor's degree and at least three (3) years of experience, with at least one (1) year of technical experience, or significant experience in systems analysis.
- Demonstrated problem-solving abilities and a track record of delivering solutions in IT environments.
- Strong communication skills and experience working directly with customers or end users.
- Experience in healthcare IT is highly desirable, though not required.
- Ability to work independently and maintain focus on resolving issues efficiently.
- Self-motivated and reliable, with an aptitude for learning new technologies and processes quickly.
- Skilled at managing competing priorities in a fast-paced IT support environment.
- Excellent interpersonal skills and the ability to collaborate effectively within a team setting.
- Passionate about providing outstanding customer service and technical support.
- Detail-oriented with a commitment to maintaining high standards of accuracy and quality.
- This is a contract position with the possibility of extension based on organizational needs and individual performance.
- The organization is known for its strong culture of teamwork and employee support.
- Working as a ServiceNow Analyst provides the opportunity to contribute to a respected company with a long-standing reputation for innovation in IT solutions.
- Applicants are encouraged to apply regardless of background or experience, as the employer is committed to creating an inclusive and equitable workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to make a difference as a ServiceNow Analyst, apply now by clicking the job application button and take the next step in your career!