Service Operations Manager
Location: Tonawanda, NY
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Customer & Field Services
Job Description Apply Now
The Service Operations Manager plays a pivotal role in ensuring exceptional service delivery and operational excellence within the organization. This position is responsible for maintaining high levels of customer satisfaction and company profitability by providing expert customer consultation, effective leadership of service technicians, and seamless coordination of service sales. The Service Operations Manager serves as the primary liaison between clients and technical teams, ensuring all service activities are aligned with the company’s mission and standards of quality. This role demands a strong technical background, particularly in mechanical and control systems, and requires the ability to address complex service needs with innovative solutions.
Stark Tech is a leader in facilities and energy solutions, specializing in the integration of advanced systems, the provision of energy-efficient equipment, and the support of sustainability initiatives through cutting-edge technologies. As a Service Operations Manager, you will be a part of a forward-thinking, customer-focused team dedicated to driving operational success and delivering value to clients. The company offers a dynamic and inclusive work environment where your expertise and commitment will be recognized and rewarded.
The ideal candidate for this full-time Service Operations Manager position will bring strong technical acumen, proven leadership skills, and a passion for leveraging technology to deliver effective solutions. You will work closely with both customers and internal teams to achieve service goals and contribute to continuous process improvement. Stark Tech fosters a culture of growth, innovation, and professional development, making it an excellent place to advance your career in the rapidly evolving energy and facilities management sector. If you are ready to take your expertise to the next level and make a meaningful impact, we encourage you to apply today by clicking the job application button.
Service Operations Manager - Summary- Key leadership role overseeing service operations with a focus on customer satisfaction and profitability.
- Acts as a critical link between clients and technical teams to deliver innovative service solutions.
- Works within an industry-leading organization specializing in integrated systems and energy solutions.
- Opportunity to advance your career in a supportive, growth-oriented environment.
- Ensure high-level customer satisfaction through effective communication and consultation.
- Lead, mentor, and oversee the performance of service technicians to achieve service delivery objectives.
- Coordinate all aspects of service sales and project workflows, ensuring timely and quality project completion.
- Monitor and improve operational processes to optimize efficiency and profitability.
- Troubleshoot and resolve complex issues related to mechanical and control systems.
- Collaborate with internal teams to implement best practices and continuous improvement initiatives.
- Maintain up-to-date knowledge of industry standards, protocols, and emerging technologies.
- Competitive pay structure aligned with industry standards.
- Comprehensive benefits package including medical coverage and wellness programs.
- 401(k) plan with employer match to support your financial future.
- Paid time off and holiday benefits to promote work-life balance.
- Career development opportunities and pathways for advancement within the organization.
- Bachelor's degree in Mechanical Engineering, Electronics, Electrical Engineering, or Information Technology required.
- Minimum of five years’ experience working with mechanical and/or control systems.
- Advanced knowledge of the construction or HVAC industry, control theory, automatic temperature controls, building automation systems, and other building sub-systems.
- Three years of supervisory experience preferred.
- Experience in the integration of low voltage building sub-systems using industry protocols such as LON and BacNet is a plus.
- Technically proficient in mechanical, electrical, and control systems.
- Demonstrates strong leadership and team management capabilities.
- Excellent problem-solving, communication, and project coordination skills.
- Committed to delivering exceptional customer service and operational results.
- Passionate about advancing sustainability and energy efficiency through innovative solutions.
- Stark Tech is committed to fostering an inclusive, diverse, and equitable workplace.
- Join a rapidly growing company recognized for excellence in facilities and energy management solutions.
- Benefit from ongoing training and support designed to help you reach your professional goals.
- Be part of a team that values your expertise and dedication, and rewards your contributions with a positive work environment and opportunities for advancement.
If you are seeking to make a significant impact as a Service Operations Manager and align your career with a company that values innovation and customer success, we invite you to apply for this exciting opportunity. Click the job application button to take the next step in your career journey with Stark Tech.