Service Manager
Location: Ballston Spa, NY
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Customer & Field Services
Job Description Apply Now
The Service Manager plays a critical role in ensuring customer satisfaction and driving company success through expert consultation, leadership, and service coordination. As a Service Manager, you will be responsible for managing a team of technicians, overseeing service operations, and maintaining high standards of quality and efficiency. This position requires strong technical knowledge in mechanical and control systems, as well as proven experience in team supervision and customer engagement. Service Managers are pivotal in facilitating communication between clients and technical teams, ensuring that all service commitments are met and customer needs are addressed promptly.
At Stark Tech, our Service Manager position is designed for professionals who thrive in dynamic, fast-paced environments and are committed to delivering outstanding customer service. You will play a key role in integrating advanced building automation systems, optimizing service sales, and contributing to the company's profitability. Our organization is dedicated to supporting sustainability and providing innovative energy solutions, making this a rewarding position for those passionate about technology and environmental responsibility.
Candidates for the Service Manager position must possess significant experience in the construction or HVAC industry, advanced knowledge of building sub-systems, and a proficiency in industry protocols such as LON and BacNet. Your ability to lead, communicate effectively, and adapt to changing situations will be essential to success in this role. Stark Tech offers a supportive work environment and comprehensive benefits, allowing you to grow your career and make a meaningful impact. If you are ready to advance your career as a Service Manager and work with a leader in facilities and energy solutions, we encourage you to apply by clicking the job application button below.
Service Manager - Summary- Responsible for ensuring high-level customer satisfaction and maximizing company profitability through effective service management and leadership.
- Oversees technician teams, coordinates service activities, and drives service sales.
- Acts as a primary point of contact for clients, ensuring service excellence and prompt problem resolution.
- Leads initiatives to integrate and optimize building automation and control systems.
- Manage and supervise service technicians, providing leadership, guidance, and performance feedback.
- Consult with customers to identify needs, recommend solutions, and ensure satisfaction with services provided.
- Coordinate and schedule service activities, ensuring timely completion and adherence to quality standards.
- Drive service sales through effective consultation and relationship-building with clients.
- Monitor and improve service delivery processes, focusing on efficiency and customer outcomes.
- Oversee integration and maintenance of building automation systems, ensuring compatibility with industry standards and protocols.
- Maintain accurate records of service activities, customer interactions, and technician performance.
- Collaborate with cross-functional teams to support company goals in energy efficiency and sustainability.
- Competitive pay structure designed to reward experience and performance.
- Comprehensive benefits package including paid time off and medical coverage.
- 401(k) plan with employer matching contributions to support long-term financial stability.
- Access to wellness programs aimed at promoting health and well-being.
- Ongoing career development opportunities and support for professional growth within a fast-growing organization.
- Associate's degree in Mechanical Engineering, Electronics, or Electrical Engineering required; Bachelor's degree preferred.
- Minimum of 5 years’ experience working with mechanical and/or control systems.
- At least 3 years of supervisory experience managing teams in a technical environment.
- Advanced knowledge of the construction or HVAC industry, control theory, automatic temperature controls, and building automation systems.
- Experience with integration of low voltage building sub-systems using industry protocols such as LON and BacNet is highly preferred.
- Advanced computer skills, particularly proficiency in Microsoft Office Suite.
- Strong communication and customer service skills.
- Ability to multitask, work under pressure, and consistently meet deadlines.
- Flexible, adaptable, and able to thrive in a changing, fast-paced environment with high volumes of work.
- Proven leader capable of motivating and guiding technical teams towards high performance.
- Excellent problem-solver with a customer-centric mindset and a passion for service excellence.
- Technically proficient in building automation, mechanical, and control systems integration.
- Effective communicator with the ability to manage multiple priorities and adapt to evolving challenges.
- Committed to supporting company initiatives in sustainability, innovation, and continuous improvement.
- Stark Tech is a leader in facilities and energy solutions, specializing in the integration of advanced systems for enhanced efficiency and sustainability.
- The company values employee well-being, offering a positive work environment and opportunities for career advancement.
- Stark Tech is an equal opportunity employer and maintains a diverse, inclusive workplace.
Take the next step in your career as a Service Manager by joining our innovative and supportive team. Click the job application button to apply and become part of Stark Tech’s mission to deliver top-quality service and sustainable solutions.