Service Dispatcher
Location: Kodak, TN
Job Type: Full-Time
Company: HireAligned
Salary: $19-$21/hr
Category: General
Job Description Apply Now
Quality Plumbing, Heating, Cooling & Electrical is seeking a dedicated and detail-oriented Service Dispatcher to join our team. As a Service Dispatcher, you will play a vital role in ensuring seamless communication and efficient scheduling between customers, technicians, and office staff. This position offers the opportunity to work in a dynamic environment where no two days are the same, making it ideal for individuals who excel at multitasking, problem-solving, and delivering exceptional customer service.
In this full-time Service Dispatcher role, you are the central point of contact, responsible for managing complex schedules, dispatching technicians to a variety of service calls, and providing timely updates to customers. Your efforts directly contribute to the satisfaction of both our customers and our field teams, supporting our mission of delivering high-quality service and upholding our commitment to excellence.
Quality Plumbing, Heating, Cooling & Electrical is committed to fostering a culture of continuous improvement, ongoing training, and professional development. We value our team members and provide a supportive work environment where each individual has the chance to grow both personally and professionally. Our company has built a reputation for reliability, integrity, and outstanding customer service, and we take pride in making a positive impact on our community every day.
Working as a Service Dispatcher means more than just scheduling appointments; it means being an essential connector who keeps operations running smoothly and ensures that our customers receive timely, expert assistance when they need it most. If you are organized, proactive, and passionate about customer service, we invite you to apply for this rewarding opportunity by clicking the job application button.
Service Dispatcher - Summary- Acts as the communication hub between customers, technicians, and office staff
- Coordinates daily technician schedules and dispatches service calls efficiently
- Ensures customers receive clear and timely updates from first contact to job completion
- Supports company operations by maximizing technician productivity and customer satisfaction
- Schedule and dispatch service calls for plumbing, HVAC, and electrical services
- Monitor and adjust technician routes as service priorities change throughout the day
- Handle emergency and same-day service requests, ensuring prompt attention to urgent needs
- Communicate appointment times, delays, and updates to customers in a professional manner
- Answer inbound calls and assist customers with scheduling and service inquiries
- Make outbound calls to confirm appointments and provide follow-up communication
- Maintain accurate records of customer interactions, work orders, and service notes
- Collaborate closely with technicians, managers, and office staff to ensure smooth operations
- Track technician progress and make real-time schedule adjustments for optimal efficiency
- Utilize dispatch software and company technology to manage workflow and documentation
- Competitive pay structure with room for advancement
- Comprehensive benefits package including medical, dental, vision, group life, and short-term disability insurance
- 401(k) with company match for long-term financial planning
- Paid time off and holidays
- Ongoing training and professional development opportunities
- Supportive team environment and clear pathways for career growth
- High school diploma or equivalent required
- Prior experience in dispatching, scheduling, customer service, or coordination preferred
- Experience in a service industry environment is a plus
- Familiarity with dispatch software (such as ServiceTitan), CRM systems, or scheduling platforms is advantageous
- Strong computer and data entry skills
- Excellent communication and organizational abilities
- Ability to multitask, manage time effectively, and remain calm under pressure
- Demonstrates strong customer service skills and a positive, team-oriented attitude
- Thrives in a fast-paced, multifaceted work environment
- Exhibits problem-solving skills and attention to detail
- Comfortable using technology and adapting to new systems
- Proactive, reliable, and able to make decisions independently
- Service Dispatcher role is a full-time, in-person position
- Work schedule typically follows a day shift structure
- Opportunity to make a meaningful impact on both customer experience and company success
- Quality Plumbing, Heating, Cooling & Electrical is proud to be an Equal Opportunity Employer
- Join a company with a strong reputation for employee satisfaction, growth, and a supportive workplace culture
Take the next step in your career and apply today for the Service Dispatcher position by clicking the application button. Make a difference by connecting customers with the help they need and contributing to a successful team environment.