Service Desk Technician
Location: Nashville, TN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Service Desk Technician Job DescriptionWe are seeking a highly motivated and tech-savvy Service Desk Technician to join our team on a full-time basis. This role is ideal for individuals who excel in fast-paced environments and possess a strong combination of customer service and technical troubleshooting skills. As a Service Desk Technician, you will play a vital role in ensuring the smooth operation of technology systems and providing high-quality support to end users. Working within a collaborative, team-oriented culture, you will have the opportunity to contribute to a large organization while advancing your IT career.
Key Responsibilities- Deliver prompt and effective technical support for a variety of technology issues encountered by employees in a 24/7 service environment.
- Monitor electrical and network systems to maintain service stability and continuity, responding proactively to potential disruptions.
- Diagnose and resolve incidents using established documentation and procedures to ensure consistent, high-quality outcomes for users.
- Conduct or oversee regular system health checks and perform maintenance tasks in accordance with organizational procedures.
- Train and orient customers on the proper use of hardware and software as needed, enhancing user confidence and system adoption.
- Demonstrated excellence in customer service, with a clear understanding of the importance of being the Voice of the Customer.
- Strong organizational skills and meticulous attention to detail, ensuring accuracy in all aspects of service delivery.
- Experience collaborating in a team environment while also possessing the ability to work independently when required.
- Proven track record of proactively identifying and leading problem resolution efforts to enhance the customer experience.
- Ability to respond to customer requests and inquiries in a timely manner, following established support methodologies and best practices.
As a Service Desk Technician, you will benefit from a competitive compensation package and a comprehensive range of benefits, including medical, dental, vision, and more. You will be part of a reputable, industry-leading organization that values a close-knit, team-oriented culture and offers opportunities for career growth. Working in a vibrant downtown environment provides additional opportunities for professional networking and personal enrichment.
About Our CompanyWith over 25 years of proven industry experience across multiple major markets, our company is committed to fostering employee growth and satisfaction. We offer a range of programs and benefits, including an Employee Stock Ownership Program and comprehensive insurance options. Our organization has consistently received recognition for excellence, including ClearlyRated's Best of Staffing® Client and Talent Award for twelve consecutive years.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.