Service Desk Technician
Location: Nashville, TN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Service Desk Technician Position OverviewIDR is seeking a dedicated and tech-savvy Service Desk Technician to join our team on a full-time basis. This role is ideal for individuals who thrive in fast-paced, team-oriented environments and possess a blend of strong customer service and technical troubleshooting skills. As a Service Desk Technician, you will provide essential support for end-users, ensuring the stability and efficiency of our client's technology infrastructure in a 24/7 operational setting. If you are passionate about IT support and customer satisfaction, we encourage you to apply.
Key Responsibilities- Deliver timely and effective technical support for technology issues encountered by users in a 24/7 operational environment.
- Monitor electrical and network systems to ensure continuous service and operational stability.
- Diagnose and resolve incidents by following documented procedures and established best practices.
- Perform and monitor system health checks and maintenance tasks as assigned, adhering to standard protocols.
- Provide training and orientation to customers on the use of hardware and software as needed to maximize user efficiency and satisfaction.
- Collaborate with team members to identify and resolve service issues, striving for continuous improvement in service delivery.
- Communicate effectively with users to respond to requests or inquiries, ensuring a high level of customer satisfaction.
- Excellent customer service skills, with a clear understanding of the impact of being the primary point of contact for end-users.
- Strong organizational skills and keen attention to detail in all aspects of technical support and documentation.
- Demonstrated experience working both independently and collaboratively within a team-focused environment.
- Ability to identify and lead problem resolution efforts to enhance service quality for users.
- Effective communication skills to respond to customer requests using established methodologies and practices.
- Competitive compensation package with full benefits, including medical, dental, vision, and more.
- Opportunity to work with an industry-leading organization renowned for its commitment to employee development and satisfaction.
- Supportive, close-knit, and team-oriented culture that values collaboration and professional growth.
- Access to an Employee Stock Ownership Program, providing long-term career growth potential.
- Recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 consecutive years.
Working as a Service Desk Technician in downtown offers access to a vibrant business district, providing opportunities for professional networking and career advancement within a dynamic urban environment.
EEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.