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Service Desk Analyst

Location: Auburn, MA

Job Type: Contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Auburn, MA. This role provides technical support and assistance mainly to onsite staff, handling IT incidents, requests, and hardware/software provisioning. Its an excellent opportunity to work within a dynamic environment supporting a large in-office team in logistics and administrative functions.

Position Overview for the Service Desk Analyst:

• Acts as the central point of contact for handling internal business partners' technical support issues.
• Responds to IT incidents and requests, providing resolution or escalating as necessary.
• Supports deskside, phone, and walk-in support for hardware and software issues.
• Manages incident reports, hardware provisioning, and troubleshooting across various applications.
• Utilizes ticketing systems such as ServiceNow for incident, request, and asset management.

Requirements for the Service Desk Analyst:

• 1 to 3 years of experience in an IT support role.
• In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services).
• Familiarity with macOS/Linux environments is beneficial.
• Experience with remote desktop tools and support software.
• Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now