Service Delivery Manager
Location: New York, NY
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
The Service Delivery Manager (SDM) plays a critical role in the financial services industry by ensuring the seamless delivery of high-quality services to clients. As an SDM, you will oversee service delivery operations, focusing on operational excellence and client satisfaction. This full-time role is central to maintaining and enhancing the reputation of a leading organization recognized for its commitment to high-performance service management. The Service Delivery Manager is responsible for managing a team of professionals, monitoring performance against stringent Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and driving service improvement initiatives to support ongoing business growth.
Working as a Service Delivery Manager offers the unique opportunity to collaborate with IT partners and cross-functional teams, ensuring that all necessary resources, tools, and training are available to drive success. The position emphasizes the professional growth of team members through effective leadership, training, and staff development initiatives. By fostering a collaborative and results-oriented environment, the Service Delivery Manager contributes directly to client retention and organizational success.
This role is particularly rewarding for professionals seeking to make a significant impact within a dynamic, client-focused environment. The Service Delivery Manager position is ideally suited for those who thrive in a fast-paced setting, enjoy leading teams, and are committed to driving continuous improvement across service delivery functions. With a focus on operational efficiency and performance management, the SDM ensures that client expectations are consistently met or exceeded, positioning the company as a leader in the financial services sector.
In addition to leading internal teams, the Service Delivery Manager develops and implements service improvement plans designed to address current challenges and anticipate future business needs. This proactive approach ensures the organization remains agile and responsive, capable of adapting to evolving client requirements and industry trends. Your ability to analyze operational reports, manage contractual obligations, and communicate effectively with stakeholders will be key to your success in this role.
By joining a company with over 25 years of industry experience and a strong presence in major markets, you will benefit from a collaborative culture, robust professional development opportunities, and a comprehensive benefits package. The organization is recognized for its employee-centric policies, including an Employee Stock Ownership Program and a dedicated Engagement Manager to support your career growth. As a Service Delivery Manager, you will play a pivotal role in supporting the company’s mission to deliver exceptional value to clients while advancing your own professional journey.
Service Delivery Manager - Summary- Lead and manage service delivery operations within a client-focused financial services organization.
- Oversee a team of professionals across multiple locations, ensuring operational efficiency and high performance.
- Develop service improvement plans and collaborate with IT and cross-functional teams for optimal results.
- Monitor and report on SLAs and KPIs to maintain and enhance client satisfaction.
- Directly manage and mentor a team of service delivery professionals, promoting a culture of accountability and excellence.
- Ensure all team members are adequately trained, motivated, and evaluated to support high performance.
- Monitor service performance, address any gaps, and implement corrective actions as needed.
- Collaborate with IT partners and other business functions to provide necessary tools and training for the team.
- Develop and execute service improvement initiatives aligned with organizational goals.
- Analyze operational reports and KPIs, using data-driven insights to optimize service delivery.
- Manage workflow and ensure compliance with contractual obligations.
- Foster a positive and inclusive workplace environment that supports professional growth and client satisfaction.
- Competitive compensation package designed to reward experience and performance.
- Comprehensive benefits including Medical, Dental, Vision, and Life Insurance.
- Access to an Employee Stock Ownership Program and additional perks.
- Work with a company recognized as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Support from a dedicated Engagement Manager focused on your success and development.
- Demonstrated experience managing teams in a technical or service delivery environment.
- Strong knowledge of operational reporting, performance management, and KPI analysis.
- Proven leadership skills, including the ability to conduct effective performance reviews and staff development.
- Excellent communication and interpersonal abilities, with a focus on client satisfaction.
- Experience managing workflow and contractual obligations in a high-stakes industry.
- Effective leader with a collaborative and motivating management style.
- Analytical thinker, skilled at interpreting data and implementing process improvements.
- Adaptable and proactive in addressing challenges and supporting business growth.
- Strong communicator who builds positive relationships with clients, team members, and stakeholders.
- Driven by a commitment to operational excellence and continuous improvement.
- The Service Delivery Manager position is a full-time opportunity with significant growth potential.
- Joining this organization means working in a vibrant area known for its dynamic business environment and access to top industry resources.
- The company’s inclusive culture and employee-focused policies make it a desirable workplace for professionals seeking long-term career development.
- Apply now by clicking the application button to take the next step in your career as a Service Delivery Manager!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.