Service Delivery Manager
Location: columbia, SC
Job Type: Contract
Company: IDR
Category: Management
Job Description Apply Now
The Service Delivery Manager plays a vital role in ensuring the seamless delivery of IT and cybersecurity services to clients and internal business units. This position requires an experienced leader who can manage a dynamic team that includes analysts and engineers, with a focus on maintaining robust cyber infrastructure and tools. The Service Delivery Manager is responsible for providing proactive, around-the-clock monitoring and incident response, and acts as a key point of escalation for service-related issues and client inquiries. This role offers candidates the opportunity to contribute to a continually growing, team-oriented environment within an industry-leading organization.
As a Service Delivery Manager, you will oversee the comprehensive delivery of managed services, ensuring that all aspects of service provision meet established standards, including service level agreements (SLAs) and key performance indicators (KPIs). A strong understanding of security technologies such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention Systems), and EDR (Endpoint Detection and Response) is essential. The Service Delivery Manager will also be responsible for guiding and mentoring their teams, fostering a culture of operational excellence, and collaborating with cross-functional departments to address challenges and continuously improve the quality of service delivery.
The position calls for a strategic thinker with exceptional leadership, communication, negotiation, and interpersonal skills. The ideal candidate will possess a bachelor’s degree in Business, Information Technology, or a related field, with a preference for those holding a master’s degree. A minimum of five years’ experience in service delivery, operations management, or a related area is required, as is a proven track record of effective team management and client relationship building. As the primary contact for escalations, the Service Delivery Manager must be able to resolve issues promptly while maintaining strong partnerships with both internal stakeholders and external clients.
Joining this organization provides access to a competitive compensation package and a full range of benefits, including medical, vision, and dental coverage. Employees also benefit from participation in an Employee Stock Ownership Program and have the unique opportunity to be part of a company with over 25 years of proven industry experience. The organization’s commitment to employee satisfaction is demonstrated by its repeated recognition as a Best of Staffing® Client and Talent Award winner for twelve consecutive years.
With a close-knit and supportive team culture, the company encourages professional growth and continuous learning. The Service Delivery Manager role is an excellent fit for candidates who thrive in fast-paced, collaborative environments and who are dedicated to delivering high-quality IT services. If you are seeking a rewarding career where your leadership and technical expertise can make a tangible impact, we encourage you to apply today by clicking the job application button.
Service Delivery Manager - Summary- Lead and oversee delivery of IT and cybersecurity services to clients and business units
- Manage a team of analysts and engineers to ensure seamless operations
- Serve as the primary point of contact for service escalations and inquiries
- Ensure compliance with SLAs and KPIs for service excellence
- Mentor and develop high-performing service delivery teams
- Oversee end-to-end service delivery for assigned clients or units
- Monitor and report on service performance, ensuring standards are met
- Act as escalation point for client issues and service-related questions
- Collaborate with cross-functional teams to resolve incidents and improve processes
- Lead continuous improvement initiatives for service quality enhancement
- Mentor staff, providing guidance and support for professional development
- Maintain up-to-date knowledge of security technologies such as SIEM, IDS/IPS, and EDR
- Competitive compensation package
- Comprehensive benefits including medical, vision, and dental coverage
- Employee Stock Ownership Program
- Life insurance and additional voluntary benefits
- Opportunities for advancement in a recognized, award-winning company
- Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred)
- Minimum 5 years of service delivery or operations management experience
- Proven knowledge of security technologies (SIEM, IDS/IPS, EDR)
- Strong leadership and people management skills
- Excellent communication, negotiation, and interpersonal abilities
- Demonstrated ability to manage and motivate technical teams
- Strong focus on client satisfaction and service excellence
- Experience with incident response and continuous improvement practices
- Strategic thinker with a solutions-oriented approach
- Adaptable and able to thrive in a fast-paced, team-oriented environment
- Part of a company with over 25 years of industry experience
- Recipient of multiple Best of Staffing® Client and Talent Awards
- Supportive and inclusive work culture
- Commitment to employee development and advancement
- Legal and EEOC statements provided below for compliance and transparency
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your career journey—apply now by clicking the job application button and become a valued member of a leading IT service delivery team.