Service Coordinator
Location: Clifton Park, NY
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Operations
Job Description Apply Now
The Service Coordinator plays a pivotal role in ensuring seamless operations within the service department by providing essential administrative support. This position is central to maintaining high standards of customer service, managing documentation, and supporting the overall functionality of the team. As a Service Coordinator, you will work closely with both internal staff and external clients, handling a variety of administrative tasks designed to support the delivery of quality service solutions. The role is key in maintaining the flow of information, managing service agreements, and ensuring timely billing and contract renewals, all while upholding the company’s commitment to excellence in facilities and energy solutions.
In this position, you will be responsible for a range of critical functions, including administering T&M billing, managing contract renewals, processing work orders, and maintaining customer accounts. The Service Coordinator position requires strong communication and organizational skills, as you will be the main point of contact for both customers and internal teams when it comes to service-related matters. Your ability to manage multiple priorities, communicate effectively, and work efficiently under pressure will contribute directly to the company’s mission of delivering outstanding customer support and advancing innovative energy solutions.
With a focus on accuracy and customer satisfaction, the Service Coordinator will be tasked with issuing invoices, processing service agreements, and working collaboratively with sales and service teams to confirm contract details. The position also requires the completion of certified payroll reports, ensuring compliance and accuracy in all documentation. The Service Coordinator is expected to maintain up-to-date customer records and utilize software tools proficiently to streamline processes and support the team’s objectives.
Stark Tech, recognized as a leader in facilities and energy solutions, offers the Service Coordinator a dynamic work environment that fosters professional growth and values employee contributions. By joining our team, you become part of an organization dedicated to integrating innovative technologies, supporting sustainability, and providing energy-efficient solutions to clients. Stark Tech is committed to employee well-being, offering comprehensive benefits, career advancement opportunities, and a positive workplace culture. This is an excellent opportunity for an experienced professional seeking to advance their career in a fast-growing, customer-focused company.
Working in Ballston Spa, NY, provides the added benefit of being part of a vibrant community with access to local amenities and a collaborative professional network. This in-office, full-time role allows you to engage directly with clients and colleagues, fostering strong working relationships and contributing to a supportive team environment. If you are motivated, detail-oriented, and ready to play a key role in a leading organization, consider applying for the Service Coordinator position today by clicking the application button.
Service Coordinator - Summary- Provide essential administrative support to the service department.
- Manage T&M billing, service agreements, contract renewals, and work orders.
- Support customer satisfaction by maintaining accurate and timely documentation.
- Work collaboratively with internal teams and external clients.
- Contribute to a positive and efficient work environment in a leading facilities and energy solutions company.
- Respond to customer inquiries and provide prompt resolution to service-related issues.
- Administer T&M, job, and service agreement billing processes efficiently.
- Issue and distribute invoices accurately and on schedule.
- Process service agreements and manage contract renewals in collaboration with the sales team.
- Complete and submit certified payroll reports with attention to detail and compliance.
- Maintain and update customer accounts, ensuring accurate contact information and service records.
- Utilize MS Office software for documentation and process management.
- Competitive pay structure commensurate with experience and qualifications.
- Comprehensive benefits package including paid time off, 401(k) with employer match, and medical coverage.
- Access to wellness programs and career development opportunities.
- Supportive and growth-oriented work environment focused on employee well-being and professional advancement.
- Associate degree or equivalent related work experience required.
- Five or more years of relevant work experience in a service or administrative role.
- Experience in the HVAC or a related industry is preferred.
- Demonstrated customer service and interface skills.
- Ability to perform effectively under pressure and handle multiple priorities.
- Strong proficiency in Microsoft Office suite and related software applications.
- Proactive, organized, and detail-oriented professional with a track record of administrative excellence.
- Effective communicator, capable of fostering positive relationships with customers and colleagues.
- Adaptable and able to manage competing priorities in a fast-paced service environment.
- Dedicated to supporting the mission of a customer-centric and innovative company.
- This is a full-time, in-office position located in Ballston Spa, NY, offering the benefits of working within a dynamic and community-oriented area.
- Stark Tech emphasizes employee development and values those committed to continuous improvement.
- The company is committed to equal employment opportunities and maintains a diverse and inclusive workplace.
Take the next step in your career as a Service Coordinator with Stark Tech. Click the application button to apply and join a team that values your skills and dedication.