Service Coordinator
Location: Orlando, FL
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Operations
Job Description Apply Now
The Service Coordinator plays a crucial administrative role in supporting the service department within a fast-paced, client-focused environment. By efficiently managing billing, service agreements, contract renewals, work orders, and customer accounts, the Service Coordinator ensures that all service operations run smoothly and clients receive timely support. As a central point of contact, this position involves consistent communication with customers and collaboration with both the service and sales teams to uphold high standards of service delivery. The Service Coordinator is responsible for maintaining accurate records, distributing invoices, and ensuring that all documentation is processed in accordance with company policies and industry regulations.
This full-time Service Coordinator role is ideal for individuals who thrive in a dynamic setting and possess strong organizational and problem-solving skills. The position is designed for those who are detail-oriented and adept at handling multiple priorities simultaneously. Candidates with prior experience in the HVAC industry or a similar technical service sector will find this experience particularly relevant, as the role often involves understanding contract terms and technical billing processes specific to such industries.
Stark Tech is a leader in facilities and energy solutions, dedicated to integrating systems, delivering energy-efficient equipment, and supporting sustainability through innovative technology. Working as a Service Coordinator at Stark Tech offers an opportunity to contribute to a company with a commitment to employee well-being, sustainability, and professional growth. Stark Tech offers a comprehensive benefits package, including paid time off, 401(k) with employer match, medical coverage, wellness programs, and opportunities for ongoing career development. The company’s supportive environment empowers employees to excel and advance within their chosen field.
As a Service Coordinator, individuals are expected to demonstrate superior customer service abilities, proficiency with Microsoft Office applications, and the capacity to work under pressure. The position requires at least an Associate’s Degree or equivalent work experience, along with a minimum of five years of relevant professional experience. Strong communication skills, attention to detail, and the ability to collaborate across departments are essential for success in this role. If you are seeking a challenging and rewarding career in a progressive, customer-centric organization, click the application button to take the next step in your professional journey.
Service Coordinator - Summary- Administrative support for the service department, focusing on billing, agreements, and customer accounts
- Acts as a liaison between customers, the service team, and the sales department
- Ensures accuracy and timely processing of service documentation and billing
- Plays a pivotal role in customer satisfaction and operational efficiency
- Correspond with customers to address service inquiries and resolve issues promptly
- Administer and manage Time & Material (T&M), job, and service agreement billing processes
- Issue and distribute invoices to customers in accordance with service completion
- Process service agreements and contract renewals, ensuring alignment with sales team on contract terms
- Complete and submit certified payroll reports accurately and on schedule
- Maintain up-to-date customer accounts and contact information in the company system
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction
- Competitive compensation structure
- Comprehensive benefits package, including medical coverage, paid time off, and wellness programs
- 401(k) with employer match
- Opportunities for career advancement and professional development
- Supportive and inclusive work environment
- Associate’s Degree or equivalent related work experience required
- Minimum of five years of relevant work experience in a similar administrative or coordinator role
- Knowledge of the HVAC or a comparable technical service industry is preferred
- Demonstrated proficiency with Microsoft Office software
- Strong customer service and interpersonal communication skills
- Ability to handle multiple tasks and work effectively under pressure
- Detail-oriented and highly organized with a process-driven mindset
- Experienced in managing service contracts, billing, and client accounts
- Comfortable collaborating across departments and with external customers
- Proactive problem-solver with the ability to adapt to changing priorities
- Committed to delivering excellent customer service and supporting team objectives
- The Service Coordinator role provides a valuable opportunity to work within a leading organization in facilities and energy solutions
- Employees enjoy a comprehensive suite of benefits and a positive, growth-oriented company culture
- Stark Tech is committed to sustainability and technological innovation, providing employees with meaningful work that impacts the industry
- Individuals seeking a challenging and rewarding career are encouraged to apply by clicking the job application button
Advance your career as a Service Coordinator and become a key contributor to a respected leader in the facilities and energy solutions industry. Apply now to join a team that values your expertise and dedication!