Service Advisor – HVAC & Generator
Location: Ballston Spa, NY
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Customer & Field Services
Job Description Apply Now
The Service Advisor – HVAC & Generator plays a pivotal role in bridging the gap between technical field operations and customer service within the critical power and HVAC sectors. This position is responsible for preparing detailed and highly accurate technical estimates for a variety of projects, including service contracts, system repairs, equipment upgrades, and complete system replacements. As a key liaison, the Service Advisor – HVAC & Generator ensures clear, concise, and effective communication between field technicians, customers, and internal teams, translating complex technical information into easily understandable proposals and quotations. This role is instrumental in driving customer satisfaction and supporting revenue goals by maintaining transparency, accuracy, and responsiveness throughout the service process.
Within the organization, the Service Advisor – HVAC & Generator works collaboratively with management and leadership to ensure that all quotations and service recommendations align with company standards of compliance, quality, and market competitiveness. The position requires a strong background in field service, particularly with HVAC and boiler systems, as well as a thorough knowledge of diagnostic and repair practices. The ability to provide timely, precise estimates is essential in fostering trust and solidifying long-term customer relationships.
Joining our team as a Service Advisor – HVAC & Generator means becoming part of a forward-thinking, sustainability-focused company renowned for delivering integrated systems, energy efficiency solutions, and innovative technologies. The organization is dedicated to the professional growth and well-being of its employees, offering access to a comprehensive benefits package, ongoing training, and opportunities for advancement. If you are passionate about technical excellence, customer service, and making a positive impact in the energy solutions industry, we encourage you to apply by clicking the job application button below and take the next step in your career journey.
Service Advisor – HVAC & Generator Summary- Acts as the primary technical liaison among field technicians, customers, and support teams.
- Prepares detailed proposals and quotations for HVAC, generator, and critical power service work.
- Translates complex technical findings into clear, customer-focused estimates.
- Supports company revenue growth and customer retention through transparency and accuracy.
- Ensures all work aligns with organizational compliance standards and market expectations.
- Develop comprehensive technical estimates for service contracts, repairs, upgrades, and replacements in HVAC and generator systems.
- Communicate effectively with field service technicians to understand diagnostic results and recommended solutions.
- Prepare and deliver customer proposals and service quotations that are clear, detailed, and tailored to client needs.
- Collaborate with management and corporate leadership to ensure all quoting practices meet company policies and compliance requirements.
- Utilize Microsoft Office and mobile devices for documentation, communication, and proposal generation.
- Monitor and follow up on the status of estimates, proposals, and service jobs to support workflow efficiency.
- Promote a culture of customer service excellence and technical accuracy throughout all interactions.
- Competitive compensation reflecting specialized skillsets in HVAC and generator service advising.
- Comprehensive benefits package including medical coverage, paid time off, and a 401(k) plan with employer match.
- Access to wellness programs and initiatives to support holistic employee health.
- Opportunities for professional growth and career advancement within a rapidly expanding, innovative company.
- Positive, collaborative work environment focused on sustainability and employee success.
- High school diploma or equivalent required; technical or trade school education strongly preferred.
- 7-10 years of field service experience, specifically in HVAC and boiler systems, with demonstrated diagnostic and repair expertise.
- Proven experience preparing service, repair, and upgrade estimates or proposals.
- Universal EPA CFC certification preferred; additional credentials such as EGSA, UA Apprenticeship, NATE, or STAR are advantageous.
- OSHA 10 certification required; OSHA 30 certification preferred.
- Strong proficiency with Microsoft Office Suite and handheld technology (smartphones, tablets).
- Detail-oriented, organized, and capable of managing multiple estimates and projects simultaneously.
- Excellent written and verbal communication skills for translating technical data into customer-friendly language.
- Ability to work collaboratively and build strong relationships with internal and external stakeholders.
- Commitment to continuous improvement, compliance, and industry best practices in service delivery.
- Adaptable and eager to embrace new technologies and energy solutions.
- Joining this company offers a unique opportunity to be part of an industry leader in facilities and energy solutions.
- Support sustainability initiatives and innovative projects, such as renewable energy integration and energy storage solutions.
- Work in an environment that values diversity, inclusion, and equal opportunity for all employees.
- Applicants are encouraged to apply by clicking the job application button to take the next step in their career.
- Employer is an Equal Opportunity Employer (EEO).