Service Administrator
Location: Tonawanda, NY
Job Type: Full Time Regular
Company: Stark Tech Group
Category: Customer & Field Services
Job Description Apply Now
The Service Administrator plays a crucial role in supporting the operational efficiency and accuracy of service-related processes within an organization. This position is responsible for maintaining comprehensive customer account records, managing work orders, and ensuring all documentation related to service jobs is accurate and up-to-date. The Service Administrator is essential in tracking and categorizing jobs properly, which directly contributes to seamless service delivery and customer satisfaction.
In this position, the Service Administrator is tasked with consistently following up on open work orders and repairs, ensuring that all outstanding issues are addressed promptly. One of the key responsibilities of this role is managing the full spectrum of job-related labor and materials costs, which involves close attention to detail and diligent record-keeping. The role also includes tracking purchase orders and packing slips, which are integral to the accurate documentation of each service job.
Collaboration is a central component of the Service Administrator's daily work. The individual in this role works closely with the Marketing Team to coordinate company-branded apparel for field employees, helping to maintain a cohesive and professional company image. Additionally, the Service Administrator establishes and manages warranty processes as required, ensuring that customers receive the appropriate support and service under warranty agreements.
Applicants for the Service Administrator position should bring a foundational understanding of the HVAC, building controls, or construction industries. This knowledge is vital for categorizing jobs, understanding terminology, and supporting the service team effectively. The ability to use accounting and project management software, including the Microsoft Office Suite and industry-specific platforms like ServiceTrade, is necessary for success in this role. Attention to detail, strong analytical skills, and the ability to manage multiple tasks simultaneously are essential attributes for this position.
Stark Tech, a leader in facilities and energy solutions, offers a dynamic work environment that supports professional growth and development. Employees enjoy comprehensive benefits such as paid time off, a 401(k) plan with employer match, medical coverage, wellness programs, and a commitment to sustainability through innovative technologies. Stark Tech is dedicated to fostering a positive, inclusive workplace culture where all team members can thrive and make meaningful contributions.
If you are passionate about supporting service operations, have a keen eye for detail, and are motivated by working in a fast-paced, customer-focused setting, the Service Administrator position at Stark Tech may be an ideal fit for you. Take the next step in your career journey and apply today by clicking the application button.
Service Administrator - Summary- Central point of contact for service job documentation, work orders, and customer account management.
- Ensures accuracy and efficiency in job categorization, labor and material cost tracking, and warranty process establishment.
- Collaborates with the Marketing Team for company-branded apparel coordination.
- Works in a dynamic and innovative environment supporting energy-efficient and sustainable solutions.
- Maintain accurate customer account records, work orders, and service job documentation.
- Track and categorize jobs to ensure all information is up-to-date and correct.
- Monitor purchase orders and packing slips related to service jobs.
- Follow up on open work orders and repairs to guarantee timely completion.
- Manage job-related labor and material costs with diligent record-keeping.
- Establish warranty processes and document compliance as required.
- Coordinate with Marketing Team to provide company-branded apparel for field staff.
- Competitive pay structure based on experience and qualifications.
- Comprehensive benefits package including paid time off, 401(k) with company match, and medical coverage.
- Access to wellness programs supporting employee health and well-being.
- Career development and growth opportunities within an innovative, expanding company.
- Positive, inclusive, and customer-focused work culture.
- Associate degree in business, accounting, or a related field required; Bachelor's degree preferred.
- Minimum of 2 years relevant experience in a similar administrative or service support role.
- Basic knowledge of the HVAC, building controls, or construction industry is essential.
- Proficiency with Microsoft Office Suite and familiarity with industry software, such as ServiceTrade, is preferred.
- Strong analytical, organizational, and problem-solving skills.
- Ability to adapt to changing priorities and work effectively under pressure.
- High level of accuracy and attention to detail in all aspects of work.
- Highly detail-oriented and organized with a track record of managing multiple tasks simultaneously.
- Comfortable working in a fast-paced, time-sensitive environment that requires flexibility and adaptability.
- Strong communicator who collaborates effectively with cross-functional teams.
- Knowledgeable in financial and cost accounting principles.
- Quick learner with a proactive approach to resolving issues and improving processes.
- Stark Tech is committed to sustainability and innovation in facilities and energy management.
- The company offers a collaborative environment focused on professional development and employee well-being.
- One brief mention: working in this area provides opportunities to be part of a forward-thinking team dedicated to energy solutions and customer satisfaction.
- Applicants are encouraged to apply by clicking the application button to join a leader in facilities and energy solutions.
Stark Tech is an Equal Opportunity Employer and maintains a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.