Salesforce Administrator
Location: Nashville, TN
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Salesforce Administrator plays a critical role in ensuring the seamless functioning and continuous improvement of enterprise Salesforce-based applications. As a Salesforce Administrator, you will be responsible for maintaining and supporting essential systems that drive organizational efficiency, particularly in a public service setting. This opportunity offers professionals the chance to support and optimize Salesforce applications, working closely with internal teams to deliver high-quality user experiences and drive impactful system enhancements. Candidates can expect to engage in a collaborative environment where technical expertise and problem-solving skills are highly valued. The Salesforce Administrator position emphasizes daily management of application functionality, system troubleshooting, and data integrity, while providing valuable support to both users and project teams. If you are passionate about Salesforce administration and are eager to contribute to a mission-driven organization, this is an excellent opportunity to advance your career. Consider joining this team and make a difference in the public sector by applying via the job application button.
Salesforce Administrator - SummaryThe Salesforce Administrator is responsible for the daily administration, configuration, and support of Salesforce-based applications. This role supports ongoing business operations by overseeing user account management, troubleshooting system issues, and implementing system improvements. The Salesforce Administrator works in a collaborative, cross-functional environment to maintain application stability, enhance system performance, and ensure organizational objectives are met. This role is ideal for professionals seeking to leverage their Salesforce expertise in a dynamic setting with a focus on public service and technology-driven solutions.
Duties & Responsibilities- Administer and maintain Salesforce-based applications to support daily business operations and ensure high system availability.
- Manage user accounts, access permissions, and system configurations to uphold data integrity and security.
- Troubleshoot and resolve application issues efficiently to maintain system stability and performance.
- Perform routine data management tasks, including data backups, data purging, and distribution of reports as needed.
- Develop and execute test plans for new application features, ensuring seamless integration and functionality.
- Collaborate with internal teams to support project implementations and system enhancements.
- Provide end-user support, addressing questions and resolving technical problems in a timely manner.
- Contribute to ongoing process improvement initiatives, leveraging best practices in Salesforce administration.
- Competitive compensation package designed to reward experience and expertise in Salesforce administration.
- Comprehensive benefits, including medical, dental, and vision coverage.
- Life insurance and additional voluntary benefits offered to support employee well-being.
- Access to an Employee Stock Ownership Program for eligible team members.
- Engagement with a dedicated manager committed to professional growth and success.
- Opportunity to join an award-winning organization recognized for excellence and employee satisfaction.
- 2-4 years of experience in troubleshooting applications and providing system support.
- Demonstrated background in application support or system administration, ideally spanning over a decade.
- Strong proficiency in diagnosing and resolving software-related issues within enterprise environments.
- Experience managing user accounts, access controls, and permissions effectively within Salesforce or similar CRM systems.
- Ability to work directly with users to resolve technical problems and answer system-related inquiries.
- Detail-oriented with strong organizational and communication skills.
- Ability to collaborate effectively with cross-functional teams in a fast-paced environment.
- Proactive problem solver with a passion for delivering outstanding technical support and system optimization.
- Committed to continuous learning and staying updated on Salesforce platform enhancements.
- Excellent communicator, able to work collaboratively with both technical and non-technical stakeholders.
- Adaptable and resourceful, capable of prioritizing tasks and managing multiple responsibilities effectively.
- Dedication to upholding best practices in data management and application security.
- This Salesforce Administrator role offers the opportunity to work remotely while supporting a major public sector organization.
- The position provides a chance to contribute to the improvement of public services through technology and innovation.
- Joining this team allows you to be part of a company with over 25 years of industry experience and a proven track record of employee satisfaction.
- The organization values diversity and inclusion in the workplace, ensuring equal opportunities for all qualified applicants.
- Apply now by clicking the job application button to advance your Salesforce career and help drive impactful change in the public sector.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.