Salesforce Administrator
Location: Memphis, TN
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
The Salesforce Administrator plays a pivotal role in supporting and optimizing Salesforce platforms across a leading non-profit organization. This full-time position is located in Memphis, TN, offering an excellent opportunity for professionals passionate about Salesforce administration and system security. As a Salesforce Administrator, you will manage and support a suite of Salesforce applications, with a focus on security, user management, identity integration, and maintaining data integrity. This role is well-suited for individuals seeking growth within the Salesforce ecosystem and those who wish to make a meaningful impact in a mission-driven environment.
Salesforce Administrator - SummaryAs a Salesforce Administrator, your primary responsibility will be to ensure the efficient and secure operation of multiple Salesforce environments, including Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud. You will be instrumental in implementing robust security measures and supporting the integration of identity management solutions like Okta. The Salesforce Administrator will collaborate with cross-functional teams to customize Salesforce solutions, streamline processes, and provide technical support to end-users. Working with an established organization recognized for its leadership in the non-profit sector, you will contribute to organizational success while advancing your Salesforce expertise.
Duties & Responsibilities- Provide comprehensive administration and support across Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud to meet organizational needs.
- Implement and manage Salesforce Security Center and Event Monitoring applications to enhance the security posture of the organization.
- Oversee identity and access management by integrating Salesforce with Okta, ensuring secure authentication and streamlined user provisioning.
- Customize Salesforce by building objects, workflows, reports, dashboards, and integrating with external platforms as necessary.
- Maintain high standards of data quality through regular audits, deduplication, and security reviews.
- Manage user profiles, licenses, and permissions to ensure appropriate access levels and compliance with governance policies.
- Support system testing, deployment, and documentation processes in alignment with organizational policies and best practices.
- Troubleshoot and resolve end-user issues, providing ongoing support using tools such as Jira.
- Competitive compensation package reflective of experience and qualifications.
- Comprehensive benefits including Medical, Vision, Dental, and more.
- Employee Stock Ownership Program, promoting long-term growth and engagement.
- Access to a Dedicated Engagement Manager for personalized support and career development.
- Life Insurance provided as part of the benefits package.
- Work with an organization recognized by ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- 3-5 years of hands-on experience in Salesforce administration, working with multiple Salesforce products.
- Demonstrated experience with Salesforce Security Center, Event Monitoring, Data Cloud, Sales Cloud, Service Cloud, and Marketing Cloud is preferred.
- Proven experience integrating Salesforce with Okta or similar Identity & Access Management solutions.
- Strong ability to support system testing, deployment, and documentation in accordance with governance and compliance policies.
- Effective troubleshooting skills to resolve technical issues and provide ongoing end-user support.
- Experience with ticketing or project management tools such as Jira.
- Detail-oriented and proactive professional with a deep understanding of Salesforce platform administration.
- Strong background in implementing security and monitoring solutions within Salesforce environments.
- Excellent problem-solving skills, with the ability to communicate solutions clearly to end-users and stakeholders.
- Collaborative team player who thrives in dynamic, mission-driven organizations.
- Motivated to stay current with industry best practices and Salesforce updates.
- This full-time opportunity in Memphis, TN, offers a chance to work in a thriving community and contribute to a respected non-profit organization.
- Be part of a company with over 25 years of proven industry experience and a strong commitment to employee success.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are a strategic and detail-oriented Salesforce Administrator seeking to advance your career, apply now by clicking the job application button and join a team dedicated to excellence and innovation.