Sales Support Coordinator
Location: Fort Worth, TX
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Sales Support Coordinator plays a pivotal role in ensuring the effective operation of sales and customer relationship activities within a dynamic team environment. As part of a leading organization with a strong reputation in the Pharma, BioTech, and Healthcare industries, the Sales Support Coordinator acts as a key resource for maintaining seamless communication, managing sample accountability, and upholding regulatory compliance across all sales support functions. This full-time position offers the opportunity to develop a rewarding career with a company that values teamwork, integrity, and a commitment to excellence.
As a Sales Support Coordinator, you will be responsible for supporting the Sample Program, which includes monitoring communications between field-based personnel, internal stakeholders, and third-party vendors. Your role is integral to day-to-day operations, requiring a keen eye for detail, a solid understanding of FDA regulations, and the ability to navigate complex compliance requirements. By handling sensitive data, managing product samples, and ensuring adherence to industry standards, you will help drive organizational success and deliver outstanding support to the sales team.
This position requires an individual with a minimum of three years of experience in customer service or sales support, specifically within the Pharma, BioTech, or Healthcare sectors. Strong knowledge of FDA regulations, PDMA, cGMP, and other relevant compliance guidelines is essential. Proficiency with Microsoft Office and data entry is also required, as the role involves extensive documentation, reporting, and communication tasks.
The Sales Support Coordinator will benefit from a competitive compensation package and a comprehensive suite of benefits, including medical, dental, and vision insurance. Employees enjoy working in a close-knit, team-oriented culture that emphasizes collaboration, professional development, and mutual respect. The company is recognized for its industry leadership, excellent employee support programs, and commitment to continuous improvement.
With over two decades of proven industry experience, the organization has established a reputation for innovation, reliability, and employee satisfaction. Team members have access to an Employee Stock Ownership Program, dedicated managerial support, and ongoing opportunities for growth. Join a company that has been recognized as a Best of Staffing® Client and Talent Award winner for twelve consecutive years, underscoring its dedication to both clients and employees.
We invite individuals who are detail-oriented, proactive, and passionate about supporting sales functions in a regulated industry to apply for the Sales Support Coordinator role. Take the next step in your professional journey and contribute to a team that values your expertise and commitment. Click the application button to submit your candidacy today!
Sales Support Coordinator - Summary- Acts as a crucial link between field personnel, vendors, and internal stakeholders to ensure smooth sales support operations.
- Responsible for sample accountability and compliance with industry regulations.
- Supports sales teams through effective communication, data management, and problem resolution.
- Operates within a collaborative, team-oriented environment focused on growth and professional development.
- Monitor and manage email communications related to the Sample Program, ensuring timely responses and accurate information flow.
- Work closely with third-party vendors and field-based personnel to coordinate sample distribution and accountability.
- Maintain compliance with FDA regulations, PDMA, cGMP, and other relevant industry guidelines in all sales support activities.
- Perform data entry tasks, generate reports, and maintain accurate records of sample transactions.
- Support internal stakeholders with sales-related inquiries and provide solutions to operational challenges.
- Contribute to continuous process improvement initiatives within the sales support function.
- Competitive compensation package aligned with industry standards.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program for long-term financial growth.
- Supportive, team-oriented workplace culture.
- Opportunities for career advancement and professional growth.
- Minimum of 3 years’ experience in customer service or sales support roles, preferably in Pharma, BioTech, or Healthcare sectors.
- Strong familiarity with FDA regulations, PDMA, cGMP, and compliance standards.
- Proven experience with Microsoft Office Suite and high-volume data entry.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work effectively within a team and independently as needed.
- Detail-oriented and highly organized, with a focus on accuracy and compliance.
- Strong background in regulated industries such as Pharma, BioTech, or Healthcare.
- Proactive communicator who can manage multiple priorities and stakeholders.
- Collaborative team player with a positive attitude and commitment to excellence.
- Driven to continuously improve processes and deliver value to the organization.
- Company is recognized for excellence in staffing and employee satisfaction.
- Employee engagement and development are key priorities.
- Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.