RMA Coordinator
Location: Madison, AL
Job Type: Temp
Company: Coast Personnel
Category: Light Industrial
Job Description Apply Now
The RMA Coordinator plays a critical role in managing the end-to-end process of Returned Material Authorization (RMA) administration within a technology-driven organization. As an RMA Coordinator, you will ensure that all RMA procedures are accurately executed, serving as the primary point of contact for internal teams and customers throughout the RMA lifecycle. This position is essential for maintaining the efficiency, transparency, and compliance of the company's product return and repair processes, ensuring customer satisfaction and alignment with company procedures.
In this full-time RMA Coordinator position, you will be responsible for issuing RMA sales orders, communicating with customers, managing inbound product verification, and maintaining comprehensive RMA documentation. The RMA Coordinator also works closely with cross-functional teams, such as customer service representatives, production specialists, project managers, and finance staff, to coordinate replacement or debit product actions as required by product classification. By effectively managing the transition between legacy and modern RMA databases, such as Epicor and Factory Logix, you will help ensure data integrity and process continuity for all RMA operations.
The RMA Coordinator is expected to operate in compliance with established procedures, such as procedure CS-0004, and to maintain a proactive approach to resolving discrepancies, reporting weekly RMA trends, and supporting ongoing improvements in the RMA process. This role requires strong attention to detail, a commitment to data accuracy, and the ability to communicate clearly and professionally with both internal and external stakeholders.
If you are seeking an opportunity to build your career in an environment that values quality, efficiency, and exceptional customer service, consider applying for the RMA Coordinator role. This position offers the chance to work with modern ERP systems, develop expertise in return and repair logistics, and contribute to the overall operational success of the organization. Click the job application button to take the next step in your career as an RMA Coordinator.
RMA Coordinator - Summary- Oversee the complete RMA process, including sales order issuance, product receipt, and database management.
- Serve as the main liaison between customers and internal departments regarding RMA status and requirements.
- Ensure compliance with company guidelines and industry standards for returned materials.
- Support the transition and reconciliation between legacy and current database systems.
- Provide regular reporting on RMA trends and backlog status.
- Issue RMA sales orders and define the scope of work for all product returns.
- Communicate and correspond with customers as needed to address RMA issues.
- Scan inbound products and verify work order numbers received against records.
- Issue receipt purchase order numbers and generate files for product receipts.
- Create and maintain RMA work packets and completed RMA files.
- Verify Factory Logix readiness and initiate work order launches.
- Release RMA products into the Factory Logix database accurately.
- Monitor the real-time status of the RMA backlog and shipment plans.
- Release work orders, collect costs, and update associated sales orders as required.
- Reconcile data between Epicor and Factory Logix databases related to RMAs.
- Collect final work order costs for non-warranty product returns.
- Manage the shutdown of old RMA databases and the startup of Epicor RMA databases.
- Report weekly RMA trends to management and relevant teams.
- Coordinate debit and/or replacement product actions with customer service, project management, or finance, based on product classification.
- Collaborate closely with RMA production specialists and all supporting functions.
- Operate in full compliance with procedure CS-0004 and related company policies.
- Competitive salary in line with industry standards for RMA Coordinators.
- Comprehensive benefits package available for full-time employees.
- Opportunities for professional growth and development within the company.
- Supportive work environment focused on teamwork and continuous improvement.
- Proven experience in RMA coordination, repair logistics, or related administrative functions.
- Strong organizational skills and attention to detail in handling multiple tasks and data sources.
- Familiarity with ERP and database systems such as Epicor and Factory Logix is preferred.
- Excellent communication skills for interacting with customers and internal teams.
- Ability to interpret and comply with documented procedures and company policies.
- Proficient in generating reports and maintaining accurate records.
- Capability to manage database transitions and reconciliations.
- Detail-oriented and analytical, with a proactive approach to problem-solving.
- Experienced in handling confidential and sensitive product data.
- Customer-focused, with a commitment to delivering high-quality service.
- Able to thrive in a dynamic, collaborative work environment.
- Eager to learn and adapt to new systems and processes.
- This RMA Coordinator position operates in compliance with all Equal Employment Opportunity (EEO) laws and company policies.
- Applicants are encouraged to review the job requirements and apply by clicking the application button provided.
- Working as an RMA Coordinator provides the opportunity to contribute to the operational excellence of the organization and develop valuable skills in logistics and process management.