Restoration Project Coordinator
Location: Portland, OR
Job Type: Full-Time
Company: HireAligned
Salary: $23 $30 per hour
Category: General
Job Description Apply Now
Restoration Project Coordinator
Join a dynamic team as a Restoration Project Coordinator and play a pivotal role in managing water mitigation and restoration projects from the initial customer contact through to project completion. This full-time opportunity offers the chance to work with a well-established company in Troutdale, OR, providing essential support to customers facing challenging situations and ensuring the highest standards of project execution and customer satisfaction are met.
As a Restoration Project Coordinator, you will be responsible for overseeing the entire lifecycle of mitigation and restoration assignments. This includes coordinating between field technicians, subcontractors, and office personnel, as well as serving as the primary point of contact for customers and facilitating clear communication among all stakeholders. Your strong organizational skills, attention to detail, and ability to multitask will be essential in ensuring that projects progress smoothly and that all documentation is accurate and up-to-date.
This role is ideal for individuals with prior experience in restoration, mitigation, project coordination, dispatching, or construction administration. You will thrive in a fast-paced environment and possess the ability to manage multiple projects simultaneously while providing exceptional customer service and supporting both field and office teams. The Restoration Project Coordinator position offers significant career growth opportunities within a forward-thinking company and is a fantastic way to develop your project management and communication skills within the restoration industry.
Working in Troutdale, OR, you will be part of a supportive and collaborative environment that values innovation and dedication. The location offers a positive community atmosphere and the opportunity to make a meaningful impact on the lives of customers facing water damage and restoration needs.
Restoration Project Coordinator - Summary- Manage water mitigation and restoration projects from initial customer contact to completion
- Coordinate schedules, documentation, and communication among all involved parties
- Serve as the main liaison between customers, technicians, insurance representatives, and office staff
- Ensure smooth workflow and high-quality customer service throughout each project
- Coordinate all aspects of water mitigation and restoration projects, including scheduling technicians, subcontractors, and inspections
- Monitor project timelines, ensuring efficient work progression and adherence to deadlines
- Oversee equipment delivery, pickup, and accurate tracking for each project
- Maintain ongoing communication with customers, providing updates on schedules, project status, and next steps
- Address customer inquiries and resolve concerns with professionalism and urgency
- Collect and organize project documentation, photos, and job records to support insurance claims and company requirements
- Facilitate clear communication between customers, technicians, insurance representatives, and office staff
- Ensure accurate and timely completion of all project documentation and records
- Support field teams by providing essential job details, schedules, and customer information
- Monitor and adjust project schedules as needed based on real-time progress updates
- Assist with problem-solving and project coordination to overcome any obstacles
- Create, update, and maintain work orders and project records, tracking milestones and ensuring thorough documentation
- Coordinate follow-up services and manage project closeout activities
- Assist with administrative tasks such as data entry, reporting, and maintaining customer records
- Collaborate with multiple departments to enhance the overall customer experience
- Provide feedback to management on workflow improvements and strategies for increasing efficiency and customer satisfaction
- Competitive compensation based on experience
- Comprehensive benefits package available
- Opportunities for career growth and advancement within a growing company
- Experience in restoration, mitigation, project coordination, dispatching, or construction administration preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Ability to manage multiple projects concurrently
- Attention to detail and strong documentation skills
- Proficiency with computers and data entry
- Experience with ServiceTitan software is a plus, but not required
- Familiarity with insurance-related documentation is advantageous
- Demonstrates a proactive, solution-oriented approach to project management
- Thrives in a fast-paced environment and is comfortable handling multiple priorities
- Delivers exceptional customer service and maintains professionalism under pressure
- Collaborative team player who communicates effectively with both field and office teams
- Detail-oriented with a commitment to accuracy in documentation and record-keeping
- This full-time position is based in Troutdale, OR, offering a positive and supportive workplace environment
- Opportunities for career advancement and skill development are available
- If you are seeking a rewarding career where you can make a tangible difference in customers’ lives, apply now to become a Restoration Project Coordinator by clicking the job application button
Apollo Plumbing, Heating & Cooling is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.